Part-time Sales Support Associate III

Sales Support Associate – Role Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last‑for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

• Cash Wrap: Greeting the customer with a smile and eye contact, offering your name; interacting genuinely; reading cues and determining customers’ needs; conducting email/name capture where permitted by law; maintaining accuracy when operating POS and cash wrap organization; suggesting multiple add‑ons and selling gift cards; creating a lasting impression by genuinely thanking the customer and providing a reason to return; representing Coach brand appropriately.
• Stockroom / Warehouse: Receiving shipment and transfers; notifying Store Management when new product arrives; scanning cartons/transfers and verifying store information is correct; communicating discrepancies to Store Management; processing shipments/transfers according to Coach standards and time frames; organizing and cleaning stock room daily (including offsite / remote warehouse); shifting and organizing product in the stockroom to react to sell through and make room for new product;
  
  managing stock levels/product ownership in back‑of‑house and sales floor; preparing and conducting regular cycle counts; participating in store physical inventory counts; maintaining Company Loss Prevention standards.
• Sales Floor: Regularly analyzing sales floor to assess replenishment needs; replenishing sales floor/assigned zone; reacting to sell through and executing visual merchandising needs; supporting sales floor activities as directed; effectively communicating information on price points, features/benefits, color and stock availability to multiple customers; responding to customer requests confidently; partnering with sales team or Store Management when needed; upkeeping housekeeping standards.

• Drive for Results: Can be counted on to exceed goals successfully; consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results.
• Customer Focus: Dedicated to meeting expectations of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains trust and respect.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; seen as original and value‑added in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people up down and sideways; building rapport; using diplomacy and tact; can diffuse high‑tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; relentless and versatile learner; open to change; analyzes successes and failures for cues to improve; experiments and will try anything to find solutions; enjoys challenge of unfamiliar tasks; quickly grasps essence and underlying structure of anything.
• Perseverance: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in face of resistance or setbacks.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide to act without having total picture; does not get upset when…