Sales Leader

Overview

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident and effortless style for work, everyday and special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. Stores: over 400 Express retail and Express Factory Outlet locations, 50 Bonobos Guide shops, and online at  and

Store:
Outlets @ Castle Rock

• Express is seeking a Retail Sales Leader to join the team. Drive store floor and stockroom operations, train associates, and deliver a great in-store shopping experience for customers.
• Develop and motivate associates to maximize sales potential; provide in-the-moment coaching on floor operations, customer service, coverage, stockroom management, and adherence to standards.
• Partner with Store Management to give feedback on associate performance; assist in training on store operations, product knowledge, policies and procedures.
• Execute action plans to optimize results; manage all aspects of daily store operations; ensure appropriate associate coverage for a great customer experience.
• Oversee and authorize checkout; assist with merchandise flow (shipment, replenishment, omni-channel operations) in-store.
• Monitor and analyze customer service provided by the team; build effective schedules with the right coverage; promote an environment focused on delivering excellent in-store experiences.
• Resolve customer service issues positively; model the customer experience standards; display product knowledge, policies, promotions, and loyalty programs.
• Lead product launches, visual presentation standards, signage, and related tasks; perform other essential duties as directed by supervisor.

• Education:
  
  High School or Equivalent
• Experience:
  
  1 year, retail preferred
• Proficient in technology (iPad, registers)
• Availability including nights, weekends and non-business hours; meet physical requirements

• Ability to communicate effectively with customers, peers and supervisors
• Demonstrated sales accountability and ability to work well in a team
• Multitasking skills to handle multiple customers/processes

• Medical, pharmacy, dental and vision coverage; 401(k) and Roth 401(k) with company match
• Merchandise discount;
  Paid Time Off; parental leave
• Part-time associates: insurance options, paid sick leave, 401(k) and Roth 401(k), Express merchandise discount, Learn & Earn program, voluntary benefits
• Actual compensation depends on location, education, skills and experience
• Pay Range: $20.00 - $27.30 per hour

PHOENIX is an equal opportunity employer. PHOENIX does not discriminate in recruitment or employment on the basis of protected characteristics. Reasonable accommodations are available for applicants with disabilities. For accommodation requests, call or email A

Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters without a signed Master Service Agreement and HR approval.