Lead Supervisor Outlets at Castle Rock

FT Lead Supervisor I Outlets at Castle Rock

Castle Rock, CO, US

Lead Supervisor role supporting Coach store operations, driving sales and managing daily store processes in alignment with Coach standards.

Coach is a global fashion house founded in New York in 1941. We are part of the Tapestry portfolio and committed to innovation and inclusivity. The Lead Supervisor models the behaviors needed to impact Sales and Operational Processes and serves as a versatile leader within the store.

• SALES:
  Align store decisions with organizational objectives; model and develop the team to meet Coach’s Selling and Service expectations; enforce sales strategies and growth across all categories; adapt store strategies and personal selling techniques to contribute to store and financial results; leverage floor supervision to drive strong metrics; monitor clienteling to achieve business goals; act as a brand ambassador in the local market to drive brand loyalty;
  
  read customer cues and tailor approach; resolve issues with appropriate involvement of Store/ District Managers; develop product knowledge and coaching for the team; recruit and grow the team; provide regular feedback and set short- and long-term goals.
• OPERATIONS:
  Manage daily tasks with Coach standards; maintain a calm, professional demeanor; communicate with supervisors regularly; oversee interior and exterior upkeep with corporate support; use retail systems and reporting tools to inform decisions; adhere to Coach policies and procedures; complete daily tasks without compromising service standards.
• OTHER:
  Ensure daily tasks do not negatively impact Coach standards; support relationship building and clienteling through Coach tools and technology; flex store strategies with Store/Assistant Manager to improve productivity.

• Drive for Results
• Customer Focus
• Creativity
• Interpersonal Savvy
• Learning on The Fly
• Perseverance
• Dealing with Ambiguity
• Strategic Agility
• Building Effective Teams
• Managerial Courage

• Strategic Agility
• Developing Direct Reports and Others
• Building Effective Teams

• Experience:
  
  1-3 years of retail experience (cashier/stock/sales), preferably in luxury retail; knowledge of fashion trends and competition.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie talkie; ability to read price and product release sheets.
• Physical:
  Ability to work at a fast pace; effective communication; able to maneuver on sales floor; ability to lift up to 25 pounds regularly and up to 50 pounds for shipments/transfers.
• Schedule:
  
  Flexible availability including nights, weekends, and holidays with high retail traffic and sales days.

Note:

This document is a sample of duties and may not include all requirements. Tapestry, Inc. is an equal opportunity and affirmative action employer. Decisions are based on qualifications without regard to protected characteristics.

Americans with Disabilities Act (ADA):
Tapestry will provide reasonable accommodations for disabilities or religious beliefs. For accommodation requests, contact Tapestry People Services at or e

Base Pay Range: $17.50 to $27.00 hourly.

Benefits:
Health, dental, vision, life and disability insurance; 401(k); paid time off; employee discounts and incentive compensation. Visit Coach at