Eligibility Case Manager

Eligibility Case Manager I

Employment Type: Full-time Regular

Pay Range: $45,760.

Location: Castle Rock, Lone Tree, or Highlands Ranch, CO

Overtime Exempt: Yes

Elected Office / Department: HUMAN SERVICES

Overview

Work with clients to determine initial and continuing eligibility for programs such as Food Assistance, Medicaid, CHP+, Colorado Works, Aid to the Needy Disabled, Old Age Pension, and other identified programs. Interface with state and county computer systems in client application/approval process, as required.

Benefits

Your future is important to us. Douglas County offers a comprehensive benefits package — including medical, dental, vision, and retirement plans — plus a wide range of additional resources to support your health, growth, and overall well-being.

Note on range

Generally, the hiring range is $45,760 to $51,922 annually. Classification (level) and compensation is based on qualifications and experience as it relates to the position.

Essential Duties and Responsibilities (The following examples are illustrative only and are not intended to be all inclusive.)

• Conduct interviews with applicants and recipients by phone and in person to collect information necessary to determine eligibility. Explain complex regulation and expectations to applicants and recipients related to their application or redetermination.
• Gather, organize and review information supplied by applicants and recipients regarding financial and non-financial criteria relevant to the initial and continuing eligibility for public assistance programs as identified.
• Inform applicants and recipients of the relevant requirements and benefits of programs for which they have eligibility. Clarify and interpret for clients their appeal rights and procedures. Assist and guide applicants in completing forms, securing documents and other verifications needed in completing their application.
• Determine the need for recovery of funds or referral for fraud investigations. Complete informational reports for submission to the proper investigative resource in cases of suspected fraud. Verify pertinent statements given to the agency by phone contacts, written requests and/or direct contact with collateral resources. Prepare for and testify as needed at evidentiary or other hearings.
• Approve or deny applications and inform applicants of results within the appropriate time frame and in a manner that can be understood by the client. On an ongoing basis, inform recipients of changes in the law or regulations affecting eligibility and/or amount of grant. Provide information and assess need for referral to services staff and other community agencies for available assistance.
• Interface on a daily basis with statewide computer system requiring accurate and complete data entry of information. Interpret and evaluate computer generated data to determine application to individual case processing for approvals, changes, denials and discontinuations.
• Utilize computer daily for inquiry and data entry for preparation of complex correspondence, spreadsheet development and record maintenance and research. Maintain client records within the Colorado Benefit Management System (CBMS) and electronic case file in the Department’s electronic document management system. Document all actions taken on applications and cases within CBMS.
• Performs other duties as assigned.

Minimum Qualifications

Education and/or Experience
:

• High School Diploma or GED Equivalent.
• Two (2) years full time public contact experience.
• A combination of experience and education may be considered.

Certifications, Licenses, & Registrations
:

• Individuals hired are expected to complete Colorado Benefits Management Systems (CBMS) Training within three (3) months of hire.
• Individuals hired are also expected to complete program-specific training such as MAGI Medicaid, Non-MAGI Medicaid, Long-Term Care, SNAP, Colorado Works, and Adult Financial.
• This position requires successful completion of a criminal background check including fingerprinting through a national database.

Additional Information

Closing Date: 2/27/2026 5:59PM MST. Review of applications will begin immediately and continue until a suitable candidate is selected.

The job details outlined in this posting may represent a modified summary of the full job description. For a full copy of the job description, review the included classifications information within the official posting.

In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required.

In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in…