Dispatcher, Customer Service/HelpDesk
Listed on 2026-02-28
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Customer Service/HelpDesk
Office Administrator/ Coordinator, Clerical, Admin Assistant
Job Title:
Dispatcher (Bilingual - English/Spanish)
Schedule:
Monday-Friday, 6:30 AM - 3:30 PM
Industry: Facility Management - Restaurant Equipment & HVAC
We are a family-owned and operated facility management company specializing in restaurant equipment and HVAC services. We take pride in delivering dependable, high-quality service while maintaining a supportive and team-oriented work environment.
We are currently seeking a friendly, organized, and professional Dispatcher to join our growing team. If you thrive in a fast-paced environment, enjoy helping customers, and excel at coordinating schedules, we'd love to hear from you!
Position OverviewAs a Dispatcher, you will serve as a key point of contact between our clients and service technicians. Your role is essential in keeping operations running smoothly and ensuring our customers receive timely, efficient service.
Key Responsibilities- Receive client phone requests and service calls
- Enter and set up service calls in the company computer system
- Transfer calls and dispatch work orders to appropriate technicians
- Maintain and manage Service Technicians' daily schedules
- Provide clear and concise communication with technicians and clients
- Communicate with customers regarding updates and schedule changes
- Assist with issuing invoices (computer/app-assisted invoicing system)
- Provide daily reports to the management team
- Support general office maintenance and organization
- Bilingual (English/Spanish) required
- Strong communication and customer service skills
- Excellent organizational and multitasking abilities
- Comfortable working with computer systems and apps
- Ability to remain calm and professional in a fast-paced environment
- Prior dispatching or office experience preferred (but willing to train the right candidate)
- Stable, full-time position (6:30 AM - 3:30 PM schedule)
- Supportive, family-oriented work culture
- Opportunity to grow within a respected, expanding company
- Competitive compensation (based on experience)
- Pet friendly environment
If you're dependable, detail-oriented, and ready to be part of a company that values teamwork and integrity, we encourage you to apply.
We look forward to welcoming a new member to our team!
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