Community Life Coordinator

Title

Community Life Coordinator

Non-Exempt

Community Life Director

Montaine – Regency|Castle Rock, Colorado

The Community Life Coordinator is a key forward‑facing role in delivering outstanding customer experience to Regency at Montaine Community Association ("RMCA") stakeholders, a 55+ active adult master‑planned resort‑style community. Supporting the administrative functions of the Regency Clubhouse and the implementation of engagement and communications strategies that deliver on the broad, collaborative community building initiatives of Cohere and our clients, this position requires an enthusiastic attitude and willingness to work a flexible schedule.

The primary goal of the Community Life Coordinator is to support the cultivation of stakeholder engagement. Working under the direction of the Senior Community Operations Manager and in collaboration with internal communications and operations partners, the Community Life Coordinator will support the operational aspects of the Regency clubhouse along with the execution of engagement programming and communications. In addition, the Community Life Coordinator will be the on‑the‑ground eyes and ears for communications, identifying information needs and story opportunities as well as drafting and producing compelling and accurate messaging.

The Community Life Coordinator will actively support the values, vision, and philosophies of Cohere., while meeting community stakeholder needs with a high level of satisfaction.

• Serve as ‘first responder’ and ‘gate keeper’ for RMCA stakeholders; answering questions, providing assistance and responding to needs quickly and accurately
• Facilitate the resident‑verification and amenity access process and security control system; maintain access policies and procedures
• Facilitate the welcome letter process
• Coordinate and support general office contracts for the community life team.
• Support the Design Review process, gathering information and ensuring accuracy of resident application submittals.
• Promote, support and inform stakeholders of community initiatives, outreach activities, and partner relationships
• Handle customer service needs with a friendly and caring – yet assertive – demeanor following standards and guidelines; must be comfortable approaching residents not following policies; capable of handling escalated situation
• Showcase amenities and programs through Regency clubhouse tours
• Responsible for updating community event calendars, community collateral, data entry, inventory and ordering, generating reports
• Serve as primary point of contact for individuals and groups renting the Regency clubhouse space; explain rules, provide information and review the rental checklist; ensure area is properly set‑up for the event; assist with set‑up as needed; ensure the area was left in its original condition
• Perform light clean‑up; ensure the Regency clubhouse property maintains a clean, tidy, professional Club environment
• Serve as records manager and maintain association records in Cloud‑based storage files.
• Support Board appointed committees as needed
• Contribute to the development and execution of community strategic plans & budgets and the support the delivery of plans community‑wide.
• Support, coordinate and attend community‑wide events, programs and activities.
• Coordinate annual communications calendar in support of Engagement and Operations imperatives.
• Attend after‑hours events and meetings, as necessary.
• Other responsibilities as assigned.

Key attributes for a successful Community Life Coordinator include, but are not limited to the following capabilities, qualifications and performance skills:

• Ability to foster a collaborative environment when serving both internal and external customers
• Excellent verbal, written and personal communication skills
• Excellent troubleshooting skills
• Conscientious and dependable work ethic and attention to detail
• Organization, prioritization, follow‑up, and time management skills
• Ability to keep the organization’s vision and values at the forefront of decision‑making and action
• Ability to establish and convey a sense of purpose in alignment with the values of…