Field Service Technician

Responsibilities

• Interface with internal team to obtain a thorough understanding of NOV Service Equipment products and how they are safely operated, tested, calibrated and problems resolved in a timely manner.
• Travel to customer sites to inspect, install, commission, test, calibrate, repair, and train customers on the safe and proper operation of NOV products.
• Performs preventive maintenance and repairs on equipment and systems (e.g., mechanical, electrical).
• Evaluates and recommends equipment improvements to improve availability, capability, and yield.
• Performs equipment failure analyses (including preventive and unscheduled maintenance).
• Troubleshoots and diagnoses equipment problems.
• Prepares technical reports to document equipment modifications and equipment maintenance procedures.
• Perform field upgrades of software and hardware and train customers on how to properly operate and maintain equipment.
• Communicate field failures and feedback reports to the appropriate departments.
• Clear, concise, and accurate service reporting upon completion of service.
• The technician is self-dispatched. This requires an independent self-starter, self-directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer.
• Will interact directly with internal as well as external customers on a daily basis, and as such must possess competencies such as organizational skills, planning skills, customer orientation and project management skills.
• Perform other work-related tasks as assigned.
• Comply with all NOV company and HSE policies and procedures.

• High school diploma or equivalent; technical or trade school education in mechanical or related field is preferred.
• Proven experience as an Oilfield, Rig or Industrial Mechanic or similar role, with a focus on Iron Roughnecks, Catwalks, Torque Machines or other related equipment is preferred.
• Experience demonstrated and recorded applicable to servicing tools.
• Strong mechanical aptitude and understanding of hydraulic, pneumatic, and electrical systems commonly found in oilfield equipment.
• Ability to read and interpret technical manuals, diagrams, and schematics.
• Excellent problem-solving skills and attention to detail.
• The candidate needs to be a leader, self-motivator and has the ability to interact with our customers both technically and commercially.
• JOB REQUIREMENTS
• Adheres to all HSE requirements.
• Working hours to be identified by manager, including On Call hours.
• Must be able to work in factory environment which may include but are not limited to: high noise level, vibration, fumes, dust, and odors.
• Able to communicate professionally with internal and external customers.
• Non-standard work hours, 24/7 contact/availability expectations for operational support.
• Comply with Global and Local QHSE policies.
• Behave in a professional and ethical manner in line with NOV corporate policy.

• Integrity and Trust.
• Self-Disciplined.
• Team Player.
• Punctual.
• Problem Solver.
• Results oriented with a sense of urgency.

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World.

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family. We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation. Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All. This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

About The Team:
Corporate. Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.