Field Service Technician

PRIMARY RESPONSIBILITIES

* Interface with internal team to obtain a thorough understanding of NOV Service Equipment products and how they are safely operated, tested, calibrated and problems resolved in a timely manner.

* Travel to customer sites to inspect, install, commission, test, calibrate, repair, and train customers on the safe and proper operation of NOV products

* Performs preventive maintenance and repairs on equipment and systems (e.g., mechanical, electrical)

* Evaluates and recommends equipment improvements to improve availability, capability, and yield

* Performs equipment failure analyses (including preventive and unscheduled maintenance)

* Troubleshoots and diagnoses equipment problems

* Prepares technical reports to document equipment modifications and equipment maintenance procedures

* Perform field upgrades of software and hardware and train customers on how to properly operate and maintain equipment.

* Communicate field failures and feedback reports to the appropriate departments

* Clear, concise, and accurate service reporting upon completion of service

* The technician is self-dispatched. This requires an independent self- starter, self- directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer.

* Will interact directly with internal as well as external customers on a daily basis, and as such must possess competencies such organizational skills, planning skills, customer orientation and project management skills.

* Perform other work-related tasks as assigned

* Comply with all NOV company and HSE policies and procedures

EDUCATION & EXPERIENCE QUALIFICATIONS

* High school diploma or equivalent; technical or trade school education in mechanical or related field is preferred.

* Proven experience as an Oilfield, Rig or Industrial Mechanic or similar role, with a focus on Iron Roughnecks, Catwalks, Torque Machines or other related equipment is preferred.

* Experience demonstrated and recorded applicable to servicing tools

* Strong mechanical aptitude and understanding of hydraulic, pneumatic, and electrical systems commonly found in oilfield equipment.

* Ability to read and interpret technical manuals, diagrams, and schematics

* Excellent problem-solving skills and attention to detail

* The candidate needs to be a leader, self-motivator and have the ability to interact with our customers both technically and commercially

* JOB REQUIREMENTS

* Adheres to all HSE requirements

* Working hours to be identified by manager, including On Call hours

* Must be able to work in factory environment which may include but are not limited to: high noise level, vibration, fumes, dust, and odors

* Able to communicate professionally with internal and external customers

* Non-standard work hours, 24/7 contact/availability expectations for operational support

* Comply with Global and Local QHSE policies

* Behave in a professional and ethical manner in line with NOV corporate policie

BEHAVIORAL COMPETENCIES

* Integrity and Trust

* Self-Disciplined

* Team Player

* Punctual

* Problem Solver

* Results oriented with a sense of urgency