Store Support, Customer Service Rep

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Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

As Store Support, responsibilities typically include non-sales functions such as assisting with order fulfillment, helping customers in the store and on the lot, providing administrative support, and interacting with customers or vendors as needed to support store operations and customer satisfaction.

• Detail-oriented with proven time management skills
• Ability to work cooperatively with associates, vendors, and carriers
• Ability to work with minimal supervision
• High level of integrity and focus on store objectives

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Industries:
  Consumer Services