NCHS Student Information Technology Worker

Overview

The job of Student Information Technology Worker is done for the purpose/s of assisting professional IT staff with basic level IT work, as assigned, by providing computer hardware, software and technical support in various departments and computer labs.

This job is distinguished from similar jobs by the following characteristics:
This is a temporary position designed for current Natrona County School District high school students who meet academic eligibility requirements as described in Administrative Regulation 5300. This job reports to Supervisor - IT Support.

• Assists with maintenance of IT standards and documentation, as assigned, for the purpose of learning technology standards and supporting IT staff.
• Assists with help desk calls, scheduling, and work orders for the purpose of learning from and supporting IT Support Technicians in meeting customer needs and department objectives.
• Performs field work at district sites, as assigned, for the purpose of providing customer service and meeting department needs.
• Performs a variety of IT support work under the guidance of IT staff (e.g. inventories of equipment and software; computer imaging, staging, and installation; setting up video conferencing sessions, etc.) for the purpose of learning from and supporting IT staff in meeting department objectives.
• Provides end-user support, under the guidance of IT staff, for the purpose of preventing customer service delays for basic technical issues.

Equivalency: Must be a current NCSD high school student who meets the academic eligibility requirements as described in Administrative Regulation 5300. Must have transportation to and from work.