Eligibility Specialist

Open Until Filled

GENERAL DESCRIPTION: Looking for a career where your work truly matters? Join Family Services and play a hands-on role in supporting individuals and families as they access essential resources and take steps toward stability. You will provide comprehensive case management for individuals and families seeking economic assistance, information, and referrals.

This role serves as a trusted guide, connecting customers to available programs and community resources that promote self-sufficiency, personal responsibility, and long-term stability. Throughout the process, this position prioritizes safety, well-being, and respectful support to help individuals and families navigate services with confidence.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

for detailed information, or you can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator: (Use the "Apply for this Job" box below)..gov

Human Resource Contact: Michelle Johnson / michelle.johnson

The listed functions are illustrative only and are not intended to describe every function that may be performed in the job level.

• Provides support of economic assistance programs, which may include TANF, food stamps, etc.
• Determines eligibility for programs to assist individuals and families who meet the various income and asset guidelines within each of the programs.
• Provides benefits timely and accurately while collaborating with other state and community partners for the health and safety of the public.
• Assists with audits to ensure compliance with state and federal requirements.
• Maintains computer databases and enters information.
• Conducts client interviews to determine eligibility.
• Maintains cases once approved.
• Maintains public relations with community referral agencies and others.
• Recognizes and provides intervention services for people in crisis.
• Trains new employees.
• Assists with hearings through written or verbal testimony or exhibits.

• Knowledge of effective interviewing techniques, including attitudes, behaviors, and value judgments that affect the worker-client relationship.
• Knowledge of laws, rules, regulations, policies, procedures and manuals.
• Knowledge of community and governmental resources and programs and how to access them.
• Knowledge of agency computer systems and their application.
• Knowledge of general office procedures.
• Knowledge of state and federal criminal justice processes.

Education: Associate s Degree

Experience: 0-2 years of progressive work experience (typically in Benefits and Eligibility)

OR

Education & Experience Substitution: 2-4 years of progressive work experience (typically in Benefits and Eligibility)

Certificates, Licenses, Registrations: None

• Typically, the employee will sit comfortably to perform the work; however, there may be some walking, standing, bending, and carrying of light items.

• FLSA:
  Non-Exempt
• All positions within the Department of Family Services will require a background check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation, for every successful applicant.

049-Department of Family Services - Economic Security Division

to view the State of Wyoming Classification and Pay Structure.

to view the State of Wyoming total Compensation Calculator.

URL:

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.