Teller Casper WY Job Casper area,Wyoming USA,Entertainment & Gaming

Overview

Position Summary: Responsible for walking the OTB floor, proactively greeting customers and provide friendly, courteous service at all times. Answer guest questions and build rapport with returning customers. Quickly and accurately handles cash transactions with patrons and jackpots on terminals. Conduct minor maintenance and repairs on terminals, when necessary. Protect company assets, adhering to company and departmental polices/procedures to include gaming regulations.

Major

Duties and Responsibilities

Walk the gaming area looking for opportunities to interact with internal and external guests displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction

Clearly communicate how terminals play and operate, Winners Club benefits, internal promotions, and site amenities

Calmly listen to guest concerns and complaints; attempt to resolve as possible

Accurately count and maintain cash bank and transactions

Keep gaming area clean, stocked, secured, and well maintained, including but not limited to, picking up trash, clearing empty drinks, etc.

Troubleshoot minor repairs with wagering terminals and player tracking system as needed

Work effectively with staff and guests, including but not limited to, working through disagreements in a courteous manner

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, litle 31, and federal regulations, as they apply to the position

Maintain good working relations through all channels of supervisors, employees, and regulators

Follow instructions of the supervisor

Efficiently perform duties in both calm and busy situations

Perform additional duties and responsibilities as assigned

Qualifications and Required Experience

Friendly personality comfortable initiating greetings and conversations
Experience using basic tools
Previous proven experience accurately counting, handling, and keeping track of money
Ability to quickly learn, pari-mutual equipment, and rules and regulations
Basic understanding of, and experience using, computers and computer programs
Ability to communicate effectively in English, including both written and verbal forms
Professional appearance and personal hygiene as deemed appropriate by supervisor
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
At least 21 years of age
Obtain and maintain the required Gaming License.
Successfully complete and pass pre-employment drug screenings.
Work is performed indoors.
More than 40 hours a week will be required k hours subject to change.
Must be able to work long hours under busy conditions.
Subject to hazards which may cause personal bodily harm; smoke, common colds, influenza, dust, odors, and elevated noise levels.
Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
Duties may involve walking, standing for long periods of time, sitting and crouching.
Specific required movements include the following:
Trunk-bend, twist, rotate, push, pull, and carry.
Arms-reach, carry, push, pull, lift, twist, and rotate.
Legs-lift, push, pull, twist, and rotate.
Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.
Must be able to lift 50 lbs.

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