Solid Waste Customer Service Representative

We are currently seeking a dependable and customer-focused professional to fill a part-time Saturday position at the Scale House
. This role plays an essential part in supporting weekend Transfer Station operations and ensuring excellent service to our community.

A typical Saturday includes opening and closing an assigned cash register, greeting and assisting customers at the check-in window, and accurately processing transactions. You will work closely with the Saturday Transfer Station Supervisor and fellow Scale House team members in a fast-paced, public-facing environment.

If you thrive in a team-oriented setting, value workplace safety, and take pride in delivering exceptional customer service, this is a rewarding opportunity to contribute to a department that keeps our community running smoothly.

• Responds to routine requests for information including solid waste service requests and billing concerns; answers questions; directs callers and visitors appropriately; and tracks customer service requests via work order system from start to completion.
• Assists customers by determining if refuse entering the Solid Waste facility is permissible; blocks impermissible items from entering the facility and communicates to customers the appropriate waste disposal areas.
• Weighs all vehicles entering and exiting the Solid Waste facility; charges vehicles according to load.
• Receives and processes payments in person, by mail, over the phone, and from the City’s website; balances individual cash drawer daily, in accordance with City accounts receivable rules and procedures.
• Files documents alphabetically, numerically, or by other prescribed methods; locates missing files; purges obsolete files.
• Performs various routine clerical duties utilizing standard office equipment including making photocopies, faxing documents, accepting payments, and two-way-radio use.
• Provides general customer service and communicates with the public regarding fees, policies, rules and general information about the facility or event.
• Runs standard reports according to established timelines, or as directed.
• Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
• Performs other duties of a similar nature or level.

• Customer service principles.
• Basic math.
• Record keeping and file management principles.
• Modern office procedures, methods, and use of technological equipment including database management.

• Work a variety of shifts including weekends, and holidays.
• Organize records in an easily retrievable fashion.
• Operate a variety of modern office equipment and tools.
• Work on a variety of tasks simultaneously in person, and on the phone.
• Routinely demonstrate the City of Casper core values.
• Perform basic math calculations.
• Learn, explain, and follow applicable procedures and policies.
• Maintain confidentiality.
• Answer phones and provide assistance to customers via multiple modes of communication.
• Accurately proofread numerical and text data.
• Accurately type documents at a reasonable rate of speed.
• Be flexible with assignments which may change.
• Perform a variety of office and computer tasks.
• Prepare clear, accurate and concise reports.
• Become proficient in all equipment, machinery and/or software required to accomplish assigned tasks.
• Maintain a neat and professional appearance.
• Communicate effectively verbally and in writing.
• Follow written and verbal instructions and directions.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.

• Providing customer service.
• Maintaining accurate records and files.
• Typing and data entry.
• Using a computer and related software applications.
• Operating in a courteous, knowledgeable, and tactful manner with customers, staff, and the general public.
• Or…