Permit Technician

The City of Casper is seeking a customer-focused Permit Technician to support our Community Development Department. This position plays a key role in helping residents, contractors, and developers navigate permitting and licensing requirements while ensuring compliance with local, state, and federal regulations.

• Assist the public with permit and license applications, procedures, and requirements
• Review, process, route, and issue permits; calculate and collect applicable fees
• Maintain accurate records and enter data into the City’s computerized permitting system
• Provide information on zoning, building codes, ordinances, and project status
• Support administrative functions, reporting, and special projects as assigned

Incumbents are responsible for performing a variety of duties in support of the Community Development Department with providing customer assistance and guidance on codes, ordinances and policies regarding various licenses and permits; receive, review, route and process applications and permits.

Receives general supervision from the Building and/or Code Enforcement Supervisor and higher-level management Staff.

• Basic knowledge of building codes and City permits.
• Modern office procedures, methods and use of technological equipment including database management.
• Customer service principles.
• Basic accounting principles.
• Record keeping and file management principles.
• Fiscal record keeping.
• Federal, state, and local laws, policies, and guidelines relating to licensing and permit activities.

• Routinely demonstrate the City of Casper core values.
• Follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.
• Read, understand, convey information and educate the general public concerning permitting procedures and policies.
• Organize tasks and working environment in order to maximize efficiency with attention to customer service.
• Deal with difficult customers and use effective problem-solving skills.
• Operate a variety of modern office equipment and tools including specialized software.
• Research and prepare statistical reports.
• Work on a variety of tasks simultaneously.
• Maintain a neat and professional appearance.
• Communicate effectively verbally and in writing.
• Follow written and verbal instructions.
• Follow federal, state, and local laws, policies, and guidelines relating to licensing and permit activities.
• Establish and maintain effective working relationships with those contacted in the course of work.

• Attention to detail.
• Conflict resolution and problem solving.
• Operating in a courteous, knowledgeable and tactful manner with customers, staff and the general public.
• Oral and written communication, sufficient to exchange or convey effective information and to receive work direction.
• Operating modern office equipment, software and operating systems/applications.
• Preparing, reviewing, and distributing reports.

• Minimum of two years of complex administrative…