Optical Consultant

Optical Consultant

Apply for the Optical Consultant role at AEG Vision.

#13191

Location:

Casa Grande, Arizona, USA

Employment type:

Full-time

Seniority level:
Entry level

Job function:
Consulting, Information Technology, and Sales

Industries:
Hospitals and Health Care

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services.
• Develops own clientele from providing outstanding service and obtaining referrals.
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager.
• Retrieves patient charts and electronic health records.
• Assists patients in selecting frames, lens type, and lens treatments including tints and coatings.
• Educates patients on proper eyeglass and contact lens care.
• Collect eye and face measurements to ensure proper fit.
• Interprets prescriptions written by optometrist and ophthalmologist.
• Creates work orders for lab technicians, specifying information on lenses needed.
• Follows up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer.
• Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
• Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Uses various tools, performing eyewear adjustments and repairs.
• Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status.
• Inspects the final product, ensuring there are no flaws; cleans and polishes lenses using cloths and solvents.
• Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store.
• Restocks retail boards with new merchandise.
• Understands product issues and analyzes any problems, thoroughly and accurately answering patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Collaborates with technicians, front desk associates, Managers, and Optometrist.
• Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc.

• High School Diploma.
• Minimum of one-year experience working as an optician strongly preferred.
• Experience with HIPAA requirements preferred.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service skills and pleasant demeanor, experience with sales preferred.
• Manual dexterity and hand‑eye coordination.
• Dependability and punctuality.
• Ability to lift up to 30lbs, bend, kneel, and stand up to 8hrs a day.

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