Call Center Operator

Position: CALL CENTER OPERATOR
Patient Support - Connect, Schedule, and Care!

We're looking for a Call Center Operator to do more than answer calls-they schedule appointments, assist patients, and support providers every day.

What You'll Do:

* Answer calls, schedule appointments, and coordinate care across Family Practice, Pediatrics, and OB/GYN

* Assist patients with portal registration, refill requests, and general questions

* Route calls, take messages, and provide personalized support to patients and providers

* Ensure accurate patient information and maintain HIPAA compliance

* Support staff with scheduling overflow and special patient needs

Knowledge, Skills, & Abilities:

* Comfortable using multi-line phone systems

* Bilingual (English/Spanish) preferred, but not required

* Computer literate, organized, and able to thrive in a fast-paced environment

Education & Experience:

* High School diploma or equivalent

* Experience using multi-line phone systems

Compensation:

$16.50/hour flat + opportunity for bonus if call metrics are met or exceeded

Why You'll Love Working Here:

* Great Company Culture - supportive, collaborative team

* Work/Life Balance - work stays at work!

* Time Off - 2 weeks PTO, 10 paid holidays, and sick time

* Health Benefits - medical (HSA/FSA), dental, vision, life, short- & long-term disability

* Future Planning - 403(b) retirement plan

This role is perfect for someone who loves helping patients and being the friendly, reliable link between patients and providers.