Director of Clinic Operations

At Truss Vet, we’re bridging gaps in care to support pets and the people who love them. We have an ambitious 10-year goal of nurturing the human-animal bond by supporting over 1 million pets and their families, and we're doing this by pioneering a new category in veterinary medicine and focusing on building out the premier veterinary urgent-care company in our industry.

We're growing quickly, and we need talented people to help us do it!

We're currently hiring a Regional Director of Operations (RDO) to join our leadership team and help manage our growing family of clinics. This is a unique role, as you'll have the opportunity to work directly with the founders to craft the future of Truss Vet. It will be fast-paced, high-pressure, exciting, and impactful. We're looking for someone who has done this before and brings a wealth of experience to the table, but is ready for a new challenge.

As a Director of Clinic Operations, your mission is to enable our clinics to thrive and execute the Truss Vet flywheel, our process for operating amazing veterinary urgent-care clinics.

• Leading, managing, and holding accountable our Practice Managers and Medical Directors
  • Ensure we have the right people in the right seats
  • Hold 1‑on‑1s and quarterly conversations
  • Partner with the leadership team on quarterly training sessions
  • Help set clinic‑level annual goals and rocks aligned with company goals
• Enabling all clinic components of the flywheel to run effectively
  • Help clinic leaders build great teams and cultures
  • Ensure a 4.9+ star client experience across all clinics
  • Find opportunities to improve clinic workflow and support improvement initiatives
  • Support the practice of high‑quality medicine and the timely sharing of medical records
  • Generate awareness of Truss Vet in local markets through care partnerships and events
• Supporting Practice Managers and Medical Directors to help identify and solve problems
  • Focusing on coaching vs. doing
  • In clinics 50% + of the time
  • Responding quickly to outreach from PMs + MDs (within 24 hours)
  • Acting as a sounding board and coach to help PMs + MDs identify and solve issues
• Professionally and proactively managing employee and client issues
  • Assisting with clinic recruiting and ongoing people management and onboarding needs
  • Assisting PMs and MDs with human resource issues, negative client interactions, and other thorny situations
• Partnering collaboratively with other stakeholders to support the rollout of key initiatives
  • Helping identify the most important issues and opportunities for improvement across clinics
  • Partnering with Leadership to identify workflow improvements
  • Supporting the rollout and training of various improvement initiatives in clinics
  • Ensuring uniform execution of Truss Vet playbooks

• Someone would describe you as proactive, detail‑oriented, timely, organized, productive, analytical… and still a people person! Bonus points if you can move things with your mind!
• You have a growth mindset; you never stop learning, and you’re constantly looking for ways to advance your team, yourself, and your career
• You want to work for a company that has an ambitious vision and growth plan, and you want to be a part of achieving it
• You want to make a difference in the world, have an impact on people’s lives, and change the future of animal healthcare for the better
• You love working in teams and find that you’re able to relate to people of all types
• You’re willing to “get your hands dirty;” no task is beneath you, you’re entrepreneurial and a servant leader
• You provide energy to the people you’re around because you’re generally a happy, positive, optimistic person (after interacting with you, people feel energized vs. drained)
• You read our core values statements (below) and they overlap with your personal values
• You are based in NC or willing to relocate

• 5+ years in the pet healthcare ecosystem
• 5+ years of multi‑site operational and/or management experience in a fast‑growing healthcare services business (ideally veterinary)
• Managed multiple hospitals (4+) in prior roles
• Former veterinary practice manager (bonus…