General Service Technician

Overview

It’s a great time to join AAA The Auto Club Group (ACG)! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.

Job Type: Full time / Hourly

Job Description: Why Choose a Career with the AAA The Auto Club Group / AAA Car Care:
At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chains of AAA club‑owned repair facilities in the USA. In our clean and conveniently located facilities, we offer a full range of automotive repair and maintenance services to AAA members and non‑members.

Every AAA Car Care facility is staffed with ASE‑certified technicians who ensure that every car is treated with the utmost care.

Now you know about us, but who are you? You have drive, passion, and are a natural leader. Learning and growing professionally is something that is important to you, and at AAA Car Care, you will find that and more.

We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us . . . Us. Come join our team!

Facility Managers are responsible for managing overall operational, budgetary and financial responsibilities and activities of the Car Care location (i.e. payroll, expense control, shop efficiencies). They provide leadership, coaching and direction to employees to drive Facility performance and customer satisfaction to the highest level.

• Lead and assist in the customer service and sales process including but not limited to customer service, sales, writing and updating repair orders, digital vehicle inspections.
• Review financial and sales performance reports and profit/loss statements; implement actionable solutions in order to obtain performance results within key performance indicators.
• Monitor and maintain company inventory standards.
• Optimize staff performance by providing continuous training, coaching, feedback and recognition.
• Lead employees to meet expectations of productivity, quality, and customer service standards.
• Weekly coaching and documentation on key metrics to increase and/or maintain location expectations in employee productivity, volume, revenue, gross profit, and net income.
• Prepare staff schedules for adequate coverage to meet member/customer service and repair needs.
• Partner with Area/Regional Manager to recruit, interview, select and hire appropriate number of staff to meet business needs.
• Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions and termination decisions are handled and communicated correctly.
• Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions and resolve to assist members/customers.
• Actively look for member/customer needs across all business lines; introduce members to other departments.
• Champion safety and ensure Car Care branch is within compliance of established safety guidelines.
• Conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement.
• Supervise all Car Care / Car Care Plus team members.
• Be responsible for the overall success of the business regarding customer satisfaction, team member satisfaction, team member productivity, and maintain/grow volume, revenue results, gross profit expectations, and net income expectations.

Benefits include:
Excellent medical, dental, vision and prescription coverage;
Free AAA membership;
Free uniforms and shoes;
Up to 3 weeks of vacation in your first year; 11 paid holidays;
Profit sharing; 401(k) with matching contributions;
Automatic 4% 401(k) employer contribution;
Additional 401(k) match of 50% up to 6% contribution. Competitive pay range starting at $60,000 (base salary + monthly/annual bonus eligibility). In addition to an annual base salary, Facility Managers are also eligible for:
Monthly incentive opportunity: gross‑profit‑based;
Annual incentive opportunity;
Certification bonus opportunity;
Work‑life balance;
Closed Sunday;
Shorter workdays than…