NOC Technician

Location: Cary, NC (Hybrid – Tues–Thurs onsite, Mon/Fri remote)

Schedule: 8:00 AM – 5:00 PM (flexibility to work alternate shifts if needed)

Pay Rate: $15-17/h W2

We are seeking a NOC Technician I to support the Network Operations team in monitoring and maintaining critical infrastructure and network assets.

This role is ideal for individuals who thrive in a fast-paced operations environment and have experience handling high volumes of inbound support calls while troubleshooting technical issues.

The Network Operations team plays a key role in ensuring the stability and reliability of network services while supporting frontline teams in the field and strategic programs.

• Monitor network systems and respond to alerts, alarms, and incidents
• Open trouble tickets and perform initial triage and break/fix troubleshooting
• Provide end-to-end support for issues within defined areas of responsibility
• Track and document incidents in the ticketing system
• Respond to customer inquiries and network-related issues in a fast-paced environment
• Support network activities and ensure adherence to service level agreements (SLAs)
• Follow documented procedures, technical job aids, and operational guidelines
• Coordinate communications between internal teams, vendors, customers, and third-party carriers
• Open Notice to Airmen (NOTAM) tickets for outages affecting lighted towers
• Escalate unresolved incidents and network impairments within required timelines
• Provide feedback to improve NOC tools, systems, and processes

• Experience in centralized troubleshooting, repair, or technical support environments
• Experience working in a high-volume call center environment handling inbound calls
• 1–3 years of customer service or technical support experience preferred
• Strong written and verbal communication skills
• Ability to work with multiple teams and stakeholders to resolve issues
• Strong organizational and multitasking skills in a fast-paced environment