Mainframe Operations - production support

Data Center Operations Analyst - MVS / ZOS - Tivoli Workload Scheduler

• This role is onsite in Morrisville, NC
• Immediate CONTRACT with option for HIRE

Schedule information:

• 12 hour “quad” (3 on 3 off/4 on 4 off) shifts (Nights and/or Days).
• 16 week rotation from front half to back half of week.
• There is OT pay

1) Monitor batch jobs in Tivoli Workload Scheduler / OPC, perform restarts or elevate

2) Monitor multiple Mainframe Consoles in LPAR & monitor HMC .

3)
Perform IPL - Initial Program Load of multiple LPARs through console and Hardware management console (HMC).

The DC Ops Analyst is responsible for system monitoring, production batch monitoring, workload throughput as well as batch and system task abend recovery for internal and external client MVS / ZOS / VM/VSE environments.

• Primary Tools
  : TIVOLI WORKLOAD SCHEDULER - TWS / IWS / OPC, BMC Ops AMI, zCAM, Mainview, Control-D, Mainframe Console & HMC (Must)
• Ticketing Tools
  :
  Service Now / ATLAS

• Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
• Experience in IT and with Data center system monitoring.
• Knowledge and recent experience with mainframe (TSO, SDSF, TWS, Quick Ref) and server scripts (read & code Midrange/Distributed/NDM/File Transfer server knowledge)
• Proficient in MS Office (Excel, Word, and Outlook)
• ITSM Concepts – Incident/Change/Requests/ SLAs
• Analytical and Critical thinking skills

• Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets internal and external client agreed service levels and requirements.
• High level of interaction with internal and external customers requires effective and professional communication.
• Complete daily shift turnover and customer checklists associated with assigned client environment. Along with written shift turnover, verbal turnover must be facilitated.
• Thoroughly document deviations within company’s designated Incident Management tool, reflecting clear and tangible details surrounding each incident.
• Properly escape all events or incidents that may impact our ability to meet agreed service levels.
• Ensure system IPL, maintenance and backup processes are successfully performed according to predetermined schedule and per established procedures.
• Ensure all operations related changes are properly documented and approved in company designated Change Management tool prior to Follow-up and close completed changes with valid and meaningful data.
• Adhere to company documented processing procedures for internal and external clients, as well as suggesting and requesting updates and improvements as needed to internal Operations SharePoint documentation repository.
• Organize tasks to work independently.
• Hands and feet support as required.
• Perform additional duties as assigned or designated by Operations management.

The anticipated hourly rate range for this position is ($), during the contract period. Actual hourly rate will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, retirement and/or other benefits are available after a waiting period.