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Help Desk Specialist; MacOS On Site Cary, Raleigh, NC
Job in
Cary, Wake County, North Carolina, 27518, USA
Listed on 2026-03-06
Listing for:
Red Oak Technologies
Full Time
position Listed on 2026-03-06
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Located onsite in Raleigh North, North Carolina ON SITE
MacOS troubleshooting experience REQUIRED.
Additional Preferred skills- Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change
- Ticketing System is Service Now. Handling call escalations from Tier 1 to Tier
2. Various Shifts Phone, email and chat support. - Technical Support, 2+ years, Is Required
- Written Communication, 2-5 years, Is Required
- Mac OS X, 2-5 years, Is Required
- Time Management, 2-5 years, Is Required
- Communication Skill, 2-5 years, Is Required
- Problem Solving, 2-5 years, Is Required
- iOS, 2-5 years, Is Required
Candidates must be able to work onsite at client, 5 days a week
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