Program Manager, Go-to-Market; Service s

About Inn-Flow

At Inn-Flow,we’remore than a hotel software company
-we’rea team on a mission to transform how the hospitality industry operates. Built by hoteliers, for hoteliers, our all-in-one back-office platform brings together accounting, labor management, payroll, business intelligence, and more into one seamless experience. Our technology empowers hotel operators to work smarter, make better decisions, and focus on what matters most: delivering exceptional guest experiences.

Inn-Flow is experiencing strong growthand momentum, backed by the strategic investment from Mainsail Partners. As we scale,we’reexpanding the leadership team, accelerating innovation, and deepening our impact across the hospitality industry, all while staying grounded in the real needs of operators.

Our commitment to both customers outcomes and employee experience has earned industry recognition, including multiple top honors from the 2026

Hotel Tech Awardsand  recognition as a Top 10 Best Places to Work in Hotel Tech and Triangle Business Journal’s #2 Best Place to Work.

At Inn-Flow,you’llhave the opportunity to do meaningful work, grow your career, and be part of a company that’sshaping the future of hospitality technology.

We areseekingan experienced, highly driven
Program Manager
to playa centralroleinourgrowth. This position owns
full accountability
for bringing new service offerings to market—defining what “readyto ship” looks like, aligning teams around a clear plan, and driving execution across the company.

Thisisa
builder role
designed for someone who thrives in dynamic environments, enjoys solving ambiguous problems, and wants direct ownership over launches that materiallyimpactcompany growth.

As Program Manager, you will serve as the
go-to-market quarterback
for new service offerings—responsible for turning strategy into execution and ensuring our teams are prepared to win in the market.

Leadthe
end-to-end go-to-market program
for new service launches, from early definition through post-launch optimization. Define launch scope, success criteria, milestones, dependencies, and risk mitigation plans. Act as the single point of accountability forlaunchreadiness across the organization.

Lead and align teams across
Product, Engineering, Professional Services, Sales, Marketing, Customer Success and Support
. Translate product capabilities into concrete deliverablesrequiredto sell, implement, support, and scale new services. Drive clarity, momentum, and accountability in an environment where speed and focus matter.

Ensure all go-to-market components are delivered and validated, including:

Sales enablement and positioning

Customer onboarding and service delivery workflows

Support readiness and escalation paths

Pricing, billing, and operational processes

Compliance and regulatory requirements (where applicable)
Partner closely with Sales and Customer Success to ensure launches directly support
market expansion and customer acquisition goals
.

Provide clear, concise updates to senior leadership on progress, risks, and launch readiness.

Surface tradeoffs early and drive decisions that balance speed, quality, and scalability.

Build trust across teams by bringing structure, transparency, and follow-through.

Collaborate with Product team to execute post-launch retrospectives and performance tracking.

Measure adoption, customer outcomes, and operational effectiveness in collaboration with Product leaders.

Feed insights back into Product and Operations to continuously improve future launches.

3–5 years of experience in
Program Management, Project Management, or similar roles
driving complex, cross-functional initiatives.

Demonstrated success launching
new products or service offerings
, ideally in a SaaS environment.

Proven ability tooperateeffectively in
growth-stage companies
where processes are evolving.

Strong execution mindset with the ability to turn ambiguity into action.

Excellent communication and stakeholder management skills.

Hands-on…