Partner Readiness Leader, Pre and Post Sales

Partner Readiness Leader, Pre and Post Sales – Cary, NC Headquarters

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If you’re looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you’ll find it here. We’re recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

The Channel Strategy, Programs & Readiness team is looking for a Channel Readiness, Pre and Post Sales Leader to lead technical readiness across the partner lifecycle—ensuring our partners are equipped to demo, deliver, and support our solutions in alignment with our global channel strategy and partner programs.

Our team is the engine behind how our channel ecosystem scales—connecting strategy to execution through world-class programs and readiness. We work at the intersection of channel strategy, partner programs, and partner readiness to accelerate partner performance, drive consistent customer outcomes, and create a seamless journey from technical pre-sales through post-sales delivery and long-term success.

The Channel Readiness, Pre & Post Sales Lead partners closely with Product and Education teams to define partner competency and certification pathways that ensure high-quality post-sales delivery. In partnership with Sales Readiness, this role also supports technical pre-sales readiness by helping partners identify the right customer fit, position solutions effectively, and confidently demonstrate offerings—ensuring a seamless handoff and a holistic, end-to-end partner enablement experience.

• Define and communicate technical pre-sales certification requirements and ensure these are integrated into overall partner enablement plans.
• Coordinate with education, product, and technical teams to ensure technical pre-sales enablement content is current and accessible.
• Participate in blended enablement sessions, & demo bootcamps providing technical expertise and facilitating partner access to technical resources.

• Define and maintain technical certification/competency paths for partners across product and solution areas, ensuring alignment with service delivery standards and customer requirements.
• Facilitate workshops, webinars, and readiness sessions (delivered by education or technical teams) to address gaps in partner technical capability.
• Track and report on partner technical competency course completion and performance metrics (e.g., project completion rates, escalation frequency, partner satisfaction) to assess readiness and drive improvements.
• Serve as the business lead for technical enablement requirements in new product development and launch planning.
• Embrace curiosity, passion, authenticity, and accountability. These are our values and influence everything we do.

• Minimum 8 years of experience in partner enablement, technical support, or post-sales services delivery (preferably in SaaS or enterprise software).
• Bachelor's degree in Business, Marketing, Computer Science, or other related field.
• Strong understanding of technical certification frameworks, partner delivery standards, and channel ecosystems.
• Proven experience analyzing support data and translating findings into enablement requirements.
• Excellent communication, facilitation, and cross-functional collaboration skills.
• Proven familiarity with partner training, technical enablement, and service delivery best practices.
• Strong organizational and project management abilities.
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

• Business Acumen:
  Using one’s knowledge of economic, financial, market, and industry trends to understand and improve individual, work group,…