Global Solution Provider Partner Program Lead

Global Solution Provider Partner Program Lead–Cary, NC Headquarters

We’rea leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.

Ifyou’relooking for a dynamic, fulfilling career with flexibility anda world-class employee experience,you’llfind it here.

We’rerecognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes,Newsweek and more.

The Channel Strategy, Programs & Readiness team is looking for a Global Solution Provider Partner Program Lead to re-launch, and grow a world-class, AI-forward solution provider partner program—driving partner engagement, building a vibrant partner community, and enabling joint go-to-market success. In this role, you’ll transform how partners connect, collaborate, and create measurable business impact, all in alignment with our global channel strategy and ambitious partner ecosystem goals.

Our team is the engine behind how our channel ecosystem scales—connecting strategy to execution through world-class programs and readiness. We work at the intersection of channel strategy, partner programs, and partner readiness to accelerate partner performance, drive consistent customer outcomes, and create a seamless journey from technical pre-sales through post-sales delivery and long-term success.

This roleleads the design, execution, and continuous improvement of the solution provider partner program, withthepartner experience and customer outcomes at the core. This role ensures every process, resource, and interaction is optimized for ease, value, and satisfaction, enabling partners to deliver exceptional results for end customers. Represents the organization in partner communities and drives partner-sourced revenue and strategic business outcomes through high-value engagement and joint go-to-market initiatives.

• Own the ongoing development and modernization of the solution provider program, ensuring all elements (tiers, specializations, incentives, requirements) are designed with a customer-first and partner-centric mindset.

• Gather and analyze partner and customer feedback to identify friction points and champion enhancements that improve the end-to-end partner and customer experience.

• Collaborate with channel marketing to co-create campaigns, communications, and resources that drive engagement, enable solution providers to identify and close joint customer opportunities, and reinforce a customer-first culture across the partner lifecycle.

• Serve as business lead for partner-facing technology initiatives, advising on portals, dashboards, and workflows that simplify processes and support an AI-forward ecosystem.

• Test and validate new systems and provide feedback to ensure measurable improvements in partner and customer experience.

• Gather ongoing feedback from partners and stakeholders to drive practical, data-informed improvements in technology, workflows, and program measurement.

• Design, launch, and manage a solution provider partner community that facilitates collaboration, knowledge sharing, and best-practice adoption across partners.

• Drive active engagement and participation, using campaigns, events, and digital platforms to strengthen partner relationships and improve program adoption.

• Monitor community health and KPIs (engagement, satisfaction, participation, contribution to partner-sourced opportunities) and implement continuous improvements to maximize business impact.

• Collaborate with channel marketing, enablement, and program teams to ensure the community supports joint GTM initiatives, partner readiness, and customer success outcome

• Embrace curiosity, passion,authenticity and accountability. These are our values and influence everything we do.

• Minimum 5 years of experience in partner program management, channel strategy, or channel business development in technology/SaaS environments.
• Bachelors degree…