Technology Lead - Service

Job Description

Hi, I hope you are doing good.

I have an opportunity with one of my clients. Please review the job description below. If you are interested, please forward your updated resume along with your contact details.

Role:
Technology Lead – Service Now
Duration:
Full Time / Permanent

Location:

Cary, NC

• Basic Qualifications:
  • Bachelor’s degree or foreign equivalent required from an accredited institution (or 3 years of progressive experience in lieu of each year of education).
  • At least 4 years of experience with Information Technology.
• Preferred Qualifications:
  • At least 5 years of experience in configuration and maintenance of ITSM tools.
  • At least 4 years experience configuring and maintaining Service Now.
  • Good knowledge of Java/J2EE technology and framework.
  • Domain knowledge of Insurance.
  • At least 5 years of experience in application maintenance and support.
  • Analyze and resolve issues to ensure SLA adherence and customer satisfaction.
  • Perform ticket triage, prioritization, independent testing, change management processes, implementation activities and post-implementation support.
  • Support client interfacing activities and create the relevant reports in a timely manner.
  • Excellent written & verbal communication.
  • Strong analytical skills.
  • Experience working with offshore/onshore resources.
  • Ability to work in a team environment and client interfacing skills.
  • Experience and desire to work in a global delivery environment.

The job involves sitting as well as working at a computer for extended periods of time, communicating by telephone, email or face-to-face. Travel may be required as per the job requirements.

All your information will be kept confidential according to EEO guidelines.