Production Support Engineer

Overview

HCLTech is looking for a highly talented and self- motivated L2 Production Support Engineer to join it in advancing the technological world through innovation and creativity.

Job Title: L2 Production Support Engineer

Position Type: Full-time

Job : 65112

Location: Cary, NC

• Should have strong Application support experience in L2 Services
• Experience in handling Service Requests;
  Incident tickets;
  Problem tickets
• Application Disaster Recovery Planning and Testing
• Handling incident tickets and ensuring that affected users are informed as to resolution, (updating knowledge base as appropriate), this will involve supporting our applications on the trading floor as well as with back office users
• Supporting the resolution of high impact incidents on our services (including attendance at incident bridge calls)
• Providing resolution for open problems or ensuring that the appropriate resolution
• Troubleshoot and resolve critical and complex tickets, handle production outages.
• Implement any necessary preventive measures to reduce future defects.
• Track record in identifying and making improvements to the delivery process.
• Good knowledge on technologies like Oracle, SQL, Unix, Java, Jira
• Well versed in ITSM Problem and Incident Management tool
• Good knowledge on Unix and Oracle PLSQL
• Experienced in Service Management functions and tools.
• Good exp on Control M, Geneos
• Possess good experience in banking and financial domain.

• Oracle
• SQL
• Unix
• Java
• GCP
• JIRA
• Control M
• Geneos

Pay Range Minimum: $105000 /Annual

Pay Range Maximum: $128000 / Annual

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to  for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the followi
14520ng benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.