On Site Support Services Specialist

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Americas OSS Regional Manager

• Project Management & Coordination
  • Lead and coordinate On Site Support Services projects, walk-in center implementations, and technology rollouts
  • Manage timelines and stakeholder communication to ensure successful project delivery
  • Prepare and maintain project documentation, status reports, and risk assessments
• End-User Support
  • Provide PC lifecycle support: hardware/software troubleshooting, imaging, inventory, new user setup, and peripheral installation
  • Support mobile device configuration (iOS/Android), MFA, O365, and networking connectivity
  • Support the setup and execution of local and global events (e.g., IT Weeks)
• Collaboration & Conference Room Technology
  • Deliver audio/video conference room support for Microsoft Teams Rooms (Poly, Lenovo)
  • Maintain collaboration services including Surface Hubs and AV systems
• Service Management & Business Engagement
  • Act as OSS representative to business stakeholders, handling escalations and non-standard requests
  • Monitor service delivery metrics and ensure SLA compliance
  • Develop and implement walk-in centers across the region for enhanced user support
• Manufacturing Environment Support
  • Ensure operational continuity by supporting factory IT systems and processes
• Leadership & Knowledge Sharing
  • Guide temporary work teams, monitor task completion, and share expert knowledge
  • Support installation and change of IS solutions/services, ensuring delivery on time, within budget, and at quality standards

• Bachelor's degree in information systems or related field preferred
• Minimum 5 years of experience in enterprise end-user support and IS infrastructure roles
• Proven project management experience (formal certification such as PMP or Agile preferred)
• Strong sense of accountability and ability to work independently or in teams
• Experience in demanding environments with a focus on teamwork and service excellence
• Proficiency in Microsoft Office and O365 support
• Solid understanding of networking topology, concepts, and server infrastructure
• Extensive Windows 10/11 support experience; scripting/programming knowledge preferred
• Familiarity with manufacturing processes and factory IT systems

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities  qualified applicants will receive consideration for employment without regard to sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://(Use the "Apply for this Job" box below). Your Rights
6.. Resumes and applications will not be accepted in this manner.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to

While base salary is determined by qualifications and experience, this position is expected to pay between $79,800 and $127,680 annually.

ABB Benefit Summary for eligible US employees (excludes ABB E-mobility, Athens union, Puerto Rico)

Go to  and click on "Candidate/Guest" to learn more

• Health, Life & Disability:
  Medical plan options, dental, vision, company paid life and AD&D, voluntary benefits, disability benefits, and related resources
• Parental leave and employee assistance programs
• Retirement: 401k with company contributions and ESAP
• Time off: 11 paid holidays and vacation policy for salaried exempt positions

We value people from different backgrounds. Could this be your story? Apply today or visit  to read more about us and learn about the impact of our solutions across the globe.