Associate Director, Technology Sales Support - Solutions Consulting, Presales​/Sales Engineering

Associate Director, Technology Sales Support

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

The Associate Director role offers growth potential opportunities, professional development, an engaging team environment, a remote schedule, and amazing benefits.

As the Associate Director, Technology Sales Support, you will provide leadership and strategic vision to multiple related departments within the sales support domain. Your role involves ensuring that the teams deliver outstanding technical support and solutions that meet customer needs and drive the company's sales goals. You will be instrumental in setting departmental strategies, enhancing team performance, and fostering cross-departmental collaboration.

This is a high-impact leadership role for someone who thrives at the intersection of technology, people leadership, and complex enterprise sales and who enjoys partnering closely with Sales to win strategic deals.

Key tasks include:

• Provide strategic leadership and direction to multiple technical sales support teams.
• Ensure alignment of technical support activities with overall company objectives and sales targets.
• Develop and implement advanced technical training programs for staff development.
• Collaborate with senior sales and product development leaders to create comprehensive support strategies.
• Oversee the creation and maintenance of high-quality technical documentation and resources.
• Lead the resolution of the most complex and critical technical issues.
• Assess departmental performance and implement strategies for continuous improvement.
• Drive innovation in technical support methodologies and tools.
• Establish and maintain strong relationships with key customers and strategic partners.
• Represent the technical sales support function in executive and interdepartmental meetings.

You're a great fit if you meet these requirements:

• Bachelor's Degree
• Strategic Leadership:
  Expertise in leading and strategizing at a high organizational level.
• Technical Expertise:
  Deep understanding of technical products and engineering concepts.
• Cross-Functional Leadership:
  Ability to work effectively across departments.
• Complex Problem-Solving:
  Skills in handling intricate and high-stakes technical matters.
• Innovation:
  Capacity to drive advancements in technical support practices.
• Relationship Management:
  Skills in fostering strong relationships with key stakeholders.
• Performance Management:
  Experience in assessing and enhancing team performance.
• Strategic Planning:
  Ability to develop and execute long-term departmental strategies.

What makes this role exciting:

• Lead and develop a high performing, distributed technical sales support / solutions consulting team.
• Partner with senior sales leadership on complex, multi-department enterprise opportunities.
• Set strategy, elevate execution, and drive continuous improvement across presales activities.
• Influence how cutting-edge Audit & Assurance technology is positioned in the market.
• Play a visible leadership role within a global, mission-driven organization.

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply.

#Bethe difference

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://

Diversity matters at Wolters Kluwer. We strive for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018.

In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affinectional Action employer.

Compensation:  -  USD. This role is eligible for Commission. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a…