Tech Services Advisor; Seasonal

Overview

Tech Services Advisor (Seasonal):
Atticus LLC

About Us

American-owned and independently operated, Atticus is driven by grassroots experience and an unwavering commitment to operational excellence, helping U.S. retail distributors and end-users get the most out of their input requirements. Our expanding portfolio of branded-generic pesticides is spread across two business segments:
Agricultural and Eco Core markets. Atticus offers a broad portfolio of branded-generic fungicides, herbicides and insecticides. While the chemistry isn’t unique, the Atticus experience is. Privately held and personally financed, Atticus operates in a way that makes us nimble and accessible. We believe acting decisively requires not only adapting to change, but also deliberately creating it. Atticus is staffed with a team of skilled professionals with diverse experience and unique perspectives all assembled and aligned under one cultural framework.

What you will do in this role

We are looking for a Tech Service Advisor for the months of March through September. This is a seasonal role that will support our Tech Services team with customer calls and product inquiries. In this role, you will be responsible for providing well-informed and professional solution-oriented consumer/end-user guidance. You will be the key liaison between Atticus and its Eco Core customers and will ensure customer inquiries regarding use of product, applications as well as other needs, are being handled timely.

You will also take the lead to ensure customer issues are discerned, documented, resolved, and communicated effectively internally and with the customer. This role will report to our Tech Services Advisor.

• Responsible for the technical support of the Atticus product portfolio. This is primarily the Eco Core products but will also include Agriculture and Animal Health products.
• Using proactive communication, attention to detail, drive and problem-solving skills you will be responsible for all customer inquiries regarding use of product, PPE’s, applications, labels, and other related questions.
• You will have a high level of understanding of all label information as it relates to individual products.
• You will actively participate in the efforts of internal departments by continually providing customer feedback that enables Atticus to meet both the customer’s and business’ needs.
• You will ensure prompt resolution for all customer issues by working with appropriate departments to identify root cause and implementation of corrective and preventative actions.
• Responsible for capturing data within company tools/software so that information regarding questions and answers can be easily accessed and communicated.
• You will interact with all departments, especially the regulatory and sales teams, to provide support and liaise to properly resolve internal and external requests for assistance.

• Bachelor's degree from a four-year college or university. Degree in Agronomy, Crop Science, Plant Pathology or Golf Course Management preferred.
• A minimum of 3+ years relevant work experience.
• Agricultural/Chemical Industry experience preferred.
• Excellent interpersonal skills and proactive communication skills.
• Excellent problem solving and research skills with a strong desire to learn
• Strong written and verbal skills.
• Exceptional customer quality and service orientation, attention to detail, organization, drive and follow through.
• Ability to work effectively across diverse and cross-functional teams, under critical timelines and while balancing the needs of internal and external customers.
• Superior presentation skills - ability to manage databases (excel and potentially other software), develop a story, build PowerPoint presentations, and verbally deliver in a compelling way.

Atticus is serious about the success of this industry as well as the success of our team. We’re on a number of important task forces that support the industry and its workers, with the goal of ensuring good stewardship and safe use of products. We’re also working to advance the future of Agriculture and Eco Core markets by supporting…