Systems Analyst - II

America Networks is a leading sensor and networking solutions partner for companies in the Industrial, Manufacturing, and Waste management sectors.
We design and manufacture sensors for storage tanks, water metering, energy metering, gas monitoring, and asset management.

Our founders are experienced telecommunications engineers with over 200 years of combined expertise in designing, optimizing, and performance engineering for major wireless carriers worldwide. They identified a need for low-power, cost-efficient sensors to collect data, generate alerts, and predict necessary actions. We integrate these sensors with low power, wide area (LPWA) networking technologies to help clients reduce recurring costs associated with operating IoT networks of sensors and connected devices.

We focus on designing, deploying, optimizing, and supporting these networks. Whether you need an off-the-shelf or custom solution, we create tailored solutions and ensure data is pushed to the most suitable cloud platform, including your own.

The UCCaaS Repair/MACD technician provides technical and analytical support for a wide range of customer repair tickets and MACD requests, including billing reconciliation. This role involves making recommendations to aid in project success within specific product or functional areas, often working independently. The technician will troubleshoot UCCaaS repairs and process MACD requests using Cisco Call Manager, CUCDM, and Cisco Unity. They will communicate directly with clients and internal teams via phone and electronic communication, demonstrating strong customer service skills and a passion for supporting clients.

• The ideal candidate will have excellent interpersonal, verbal, and written communication skills.

• Experience in customer service and Voice/VoIP support is required, along with knowledge of Cisco Call Manager and Cisco Unity.

• An Associate's degree or equivalent experience is preferred.