Front Office Reception Agent

# Front Office Reception Agent

NC The Umstead Hotel and Spa - Cary, NC 27513## Description To increase guest satisfaction, the Reception Agent must provide efficient, prompt, and courteous service. Greet and assist arriving, departing, and in-house guests, in accordance with The Umstead's guidelines. Responsibilities for this position include:
* Must be able to register, process, and greet customers promptly;
* Checks the daily arrival list and blocks any special requests
* Responds to guest requests for information about the hotel and its surroundings;
* Arranges for special services requested by the guest;
* Stays current with developments in the hotel by reviewing the communication tools
* Arranges fulfillment of guest services by working with Bell staff, Housekeeping, Reservations and Room Service;
* Follows-up and verifies arrivals by updating registration cards in regards to spelling of guests name, address and method of payment;
* Resolves any guest related problems graciously and expeditiously, while simultaneously protecting the interests of both the guests and the hotel
* Is aware, at all times, of current room status and room availability;
* Is fully aware of The Umstead Hotel and Spas service concepts;
* Is fully aware of, and knows how to handle, all current and future hotel promotions;
* Minimizes loss of revenue by adhering to all established credit procedures & monitors customer accounts to insure adherence to hotel credit limits
* Adheres to hotel policies regarding the use of cash banks
* Ensures that guest mail and messages are delivered promptly;
* Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotels guests;## Qualifications
* High School diploma or equivalent required.
* Bachelor's Degree preferably in hospitality or hotel management preferred
* Experience working at luxury property or hotel preferred
* Must be able to operate switchboard, fax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.
* Communicates effectively with colleagues, guests, and supervisors.
* Ability to work as a team as well as individually.

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Tuition reimbursement
* Vision insurance
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