Service Operations Manager - South GA​/North FL

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally.

Sound interesting? Then come and join our global team as a Regional Service Manager.

South GA/North Florida

• Responsible for managing the healthcare Field Service business by directing, coordinating, and leading the organization and its activities to meet customer service expectations and financial metrics.
• Provide overall responsibility for service performance in the region, IDN and/or imaging service operations, while driving continuous improvements.
• Act as the customer liaison on most matters including troubleshooting, escalations, reporting, and general communications.
• Demonstrate strong customer focus by listening to, recognizing and responding to customer input in an effective, timely and courteous manner.
• Direct management of a team of Customer Service Engineers and/or Customer Service Managers (role dependent). This includes performance management, staffing, and other administrative duties such as timekeeping.
• Develop schedules and assignments based upon customer need.
• Lead in identifying employee capability, providing on-the-job training, and recommending additional training.
• Ensure compliance with FDA Good Manufacturing Practices.
• Ensure work is performed with a high level of quality and safety.
• Collaborate across the organization to ensure that customer demands are satisfied.
• Take initiative as problems and opportunities arise by anticipating and meeting customer needs and company expectations.
• Demonstrate excellent judgment in customer relations and in managing company resources.

• Prior experience in managing a dedicated onsite employee base.
• Knowledge of the Diagnostics instrumentation or equivalent diagnostic industry experience.
• Working knowledge of large and complex imaging service workflows.
• Ability to articulate and explain value of Service Agreement offerings.
• Working knowledge of SAP or experience with equivalent enterprise service software solution.

• BS/BA in related discipline or equivalent combination of education and experience.
• Minimum of 5-8 years’ previous field service and/or management experience preferred.
• Superior communication skills (written and verbal) and ability to effectively communicate with stakeholders at many levels within the organization.
• Proven track record of strong customer service skills as well as excellent communication skills.
• Ability to interface with customers, peers, internal support center employees in a positive and professional manner.
• Ability to work both individually and in an established team setting.
• Willingness and ability to travel domestically and internationally at times for training.
• Willingness and ability to work different shifts, on-call, nights and weekends (if applicable).

Who we are:

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political…