Operations Oversight Specialist

Location

1155 Kildaire Farm Road. Cary, North Carolina. 27511.

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Operations Oversight Specialist

Retail Operations

Supervisor of Branch Operations Monitoring and Support

The incumbent is accountable for monitoring and reviewing the controls and critical process adherence of designated branches to ensure integrity, risk mitigation, and SOX compliance. Additionally, the position provides support for procedural questions within review scope, general ledger account reconcilement, and branch outage resolution, while ensuring the completion of all associated reporting. Review responsibilities include both virtual and in-person activities, generally within an assigned territory, but may require travel to any location in the footprint.

• Performs in person visits to conduct Branch reviews, the timing and scope of which is determined by risk scoring metrics. Various high‑risk functions are reviewed to ensure branches are performing within all relevant operational and security standards. Review results are promptly reported and gaps addressed with Retail Leadership to ensure remediation efforts are executed.
• Provides monthly confirmation to the Manager of Branch Operations Monitoring and Support for Account Reconciliation Procedure (ARP) certification for SOX compliance. Assists branches in resolving out of balance situations and General Ledger reconcilement issues and works with branches to maintain cash levels at or below assigned limits.
• Drafts communications as needed to Retail market leadership and identifies opportunities for process improvement or improved efficiency based on observations and feedback in the field. Provides procedural support to branches as needed, and also will be available to provide post robbery support.
• Active in branch acquisition projects and new branch opening/closing activities to ensure clear understanding of project tasks and expectations by branch staff. Participates in other projects defined by management designed to improve branch efficiency and workflows.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

High School or GED

3 years

• Excellent project management skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Excellent customer service skills
• Ability to use a personal computer and job‑related software
• MS Word – Basic Level
• MS Excel – Intermediate Level
• MS PowerPoint – Basic Level
• Branch banking experience with advanced account reconcilement skills or a combination of education and equivalent experience may be considered
• BYOD participation required

Valid Driver’s License

• Frequent driving (car, van, truck)
• Extensive travel required, typically by vehicle, however overnight stays and air travel may be required

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements.

FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment‑based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.