Customer Service Engineer Houston

Join to apply for the Customer Service Engineer 3 Houston role at Siemens Healthineers
. We are pioneering breakthroughs in healthcare, valuing diversity and personal growth. This technical role focuses on servicing, installing, troubleshooting, and maintaining Siemens Healthcare imaging equipment in the Houston, Texas area.

Houston, TX

Monday‑Friday, Second/Third Shift (after onboarding/training)

• Servicing CT/MR imaging equipment in the Houston area.
• Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• Delivering timely and effective repairs and training operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Managing financial performance within the territory, meeting or exceeding revenue generation, expense control and inventory management objectives.
• Ensuring tool and test equipment expiration dates are managed and documented on eFSR, with no overdue calibration.
• Managing company assets including a company car, cell phone, computer, tools and inventory parts.
• Establishing and maintaining strong business relationships with customers and peers, and performing required administrative duties accurately.
• Providing mentoring to other CSEs on all competencies and responsibilities.

• Knowledge and experience performing service, preventative maintenance and modifications on medical imaging equipment at customer sites with minimal supervision.
• Strong customer service and communication skills.
• Experience testing, repairing and maintaining capital medical equipment.
• Ability to establish and maintain proper business relationships with customers and peers, and perform administrative duties accurately.

• Minimum high school diploma; technical Associate’s Degree or equivalent preferred.
• Proficient in use of tools and service test equipment, working individually or in a team.
• Proficiency in network applications and tools (e.g., eVO, mButler, MS Office, Concur, NAM Customer Service website – Engineer Tools).
• Ability to locate, read, and understand documents for installation, set‑up, repair, troubleshooting, schematics, block diagrams and functional descriptions.
• 5–7 years’ experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
• Valid driver’s license, ability to drive independently day and night, with a clean driving record.

• Lifting up to 50 lbs (floor to above waist/head); frequent walking, ladder/step‑stool climbing, bending, twisting, squatting, standing and working at high reach.
• Fine grasp manipulation and good vision required; ability to work alone.

Base Pay Range:
Min $74,300 – Max $111,460. Commission may apply for a commission‑eligible position in accordance with company plan. Benefits include medical, dental, vision, 401(k) retirement plan, life insurance, long‑term/short‑term disability, paid parking/public transportation, paid time off, paid sick and other paid leave.

Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Applicants and employees are protected under Federal law from discrimination. To learn more, .

Reasonable Accommodations:
Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable…