Call Center Customer Service Representative

Overview

Customer Service Representative at Mc Kesson

Pay Rate: 20.40/hr

Work Schedule:

Monday - Friday 11:30 am - 8:00 pm with a rotating Saturday shift from 9:00 am - 6:00 pm every 6-8 weeks. This is an onsite role for at least the first 90 days, with potential for a hybrid arrangement (2 days in office and 3 days at home) based on attendance and performance.

Location:

Cary, NC (Contract position).

Final date to receive applications:
Feb 3, 2026.

• Serve as the primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical inquiries (e.g., general prescription status or financial information).
• Handle inbound and outbound calls to schedule medication delivery and payments, ensuring accurate information is recorded in the profile for timely package delivery.
• Directly respond to customer inquiries or route calls to appropriate staff to ensure prompt resolution and customer satisfaction.
• Update concise progress notes to allow other roles to quickly assess status of referrals.
• Provide customer service through management information systems to answer questions regarding refills, status of prescriptions (pending/shipped), verify insurance information, and provide copies of invoices upon request.
• Answer patient questions during refill scheduling and transfer to clinical team pharmacists and nurses when appropriate.
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient safety.

• Excellent communication skills; basic problem-solving abilities.
• Typing speed of at least 35 wpm.
• At least 1 year of high-volume call center experience.
• Experience level:
  Entry Level.

• Medical, dental & vision; 401(k) with pre-tax and Roth options; life insurance (voluntary) for employee and dependents; short and long-term disability; HSA.
• Employee Assistance Program; PTO/Vacation/Sick Leave; transportation benefits.
• Workplace:
  Onsite in Cary, NC with potential for hybrid after initial period.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. TEKsystems is an Allegis Group company. Learn more at