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Customer Service Representative
Job in
Cary, Wake County, North Carolina, 27518, USA
Listed on 2026-01-24
Listing for:
Avacend Inc
Full Time
position Listed on 2026-01-24
Job specializations:
-
Customer Service/HelpDesk
Bilingual -
Healthcare
Job Description & How to Apply Below
The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer inquiries. This role requires strong communication skills, empathy when speaking with patients, and attention to detail.
Key Responsibilities- Handle inbound and outbound pharmacy-related calls
- Schedule medication refills and deliveries
- Answer patient questions and route calls to clinical teams when needed
- Update patient profiles and document call notes accurately
- Verify insurance and payment information
- Identify and report adverse events and product complaints
- Minimum 1 year of recent call center experience
- Excellent verbal and written communication skills
- Professional phone etiquette with strong customer service skills
- Ability to show empathy when speaking with patients
- Basic computer skills (Microsoft applications)
- Pharmacy or healthcare call center experience
- Medical office experience or medical terminology knowledge
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