Customer Services Support Operator

Employer Industry: Technology and Business Consulting Services

• Opportunity for career advancement and growth within the organization
• Work remotely after initial onsite training
• Competitive salary with the potential for bonuses
• Supportive and collaborative work environment
• Chance to work in a dynamic and fast-paced environment with diverse teams
• Engage in meaningful customer interactions that require critical thinking and problem-solving

• Own end-to-end planning and deployment of field service resources
• Manage capacity planning to meet fluctuating and cyclical demand
• Navigate complex scheduling discussions with customers
• Collaborate closely with field service engineers, field management, and global business stakeholders
• Support change initiatives and process improvements

• Minimum of 2 years of customer-facing experience, preferably in service coordination, dispatch, or operations support
• Strong critical thinking and active listening skills
• Exceptional verbal and written communication skills in professional English
• Ability to manage conflict and de-escalate difficult conversations
• Proficiency in Excel and general PC skills (Word, PowerPoint, Outlook)

• Experience in dispatch, service coordination, or field operations
• Bachelor’s degree or equivalent experience
• Exposure to the healthcare or medical device industry
• Experience working with multinational or cross-functional stakeholders
• Familiarity with SAP and Magellan Genesis phone system

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