Client Service Supervisor

Client Service Supervisor

Blue Pearl Pet Hospital is currently seeking a new Client Service Supervisor to guide the daily activities of the Client Services Team (CST) under the direction of the Client Services Manager (CSM). This role ensures smooth and efficient interdepartmental communication in the absence of the CSM, provides management coverage, addresses issues, and maintains seamless services from the beginning to the end of the client and patient visit.

Pay: $21.00 - $29.00 / hour (starting point, dependent on experience and advancement through our competency leveling system).

Schedule:

Dependent on team needs. Some weekends and evenings will be required.

• Plan, monitor and ensure completion of the initial training program for new Client Service associates to ensure that we offer the highest possible level of personal care to meet each client’s unique set of circumstances.
• Guide the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
• Be an integral member of the management team and the link between the client, the patient and the caregivers, offering feedback to co‑managers to identify specific issues that occur and may cause dissatisfied clients.
• Communicate clearly with client service associates, one‑on‑one and in group settings, to ensure consistent understanding of new ideas, changes in protocol, policies, impending changes and ongoing communication and feedback.
• Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
• Plan and execute regularly scheduled team meetings.
• Seek new ways to better serve clients through ongoing training opportunities, input from the Client Service Coordinators during regularly scheduled team meetings and feedback from doctors and management on an ongoing basis.
• Personally meet with clients to discuss concerns and questions regarding any aspect of services provided.
• Other job duties as assigned.

• Medical, dental, vision, and life insurance options.
• Parental leave benefits.
• Flexible work schedules.
• 401(k) and retirement planning.
• Time to reset, rewind, and reflect through paid time off and floating holiday plans.
• Access to a regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast‑paced emergency and specialty care environment.

Blue Pearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law.

If you need assistance or an accommodation during the application process because of a disability, it is available upon request. We are an Equal Opportunity Employer and a Drug Free Workplace.

Mid‑Senior level

Full‑time

Other

Veterinary Services

Location:

Cary, NC