Administration Manager

Overview

Qualifications & Education Essential criteria

Employer heading
Administration Manager
Band 5
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion. We are committed to promoting equality and diversity and recognise the benefit of an inclusive environment. We welcome all applications irrespective of race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity, and those from under-represented groups.

Newcastle Hospitals are proud to be an exemplar organisation across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine). Our strategy includes commitments to Net Zero by 2030 (direct carbon footprint) and Net Zero by 2040 (footprint plus).

Job Overview

This is an exciting opportunity to join the Cardiothoracic Clinical Board as an Administration Manager. We are seeking a competent, enthusiastic and supportive Administration Manager who will lead our high-performing patient services team in providing an effective, welcoming and safe service for all our patients.

• Interview Date:
  Tuesday 10 February 2026
• 37 Hours 30 Minutes per Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

The Administration Manager role will be responsible for ensuring the organisation and delivery of a coordinated and responsive Cardiothoracic Service in a manner consistent with Trust and local policies, procedures and protocols. The post holder will work unsupervised and act independently to manage own workload, referring to the Operational Service Manager when/where necessary. The role includes direct supervision of the clerical teams, acting as the point of contact, arranging cover for annual leave and sickness, monitoring sickness absence, and undertaking yearly appraisal for the administration team.

The post holder will develop, introduce and maintain systems and processes to guarantee an efficient and effective service that supports the delivery of activity and performance targets.

Working for our organisation

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Discuss flexible working arrangements. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care and support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on Staff Benefits under ‘Documents to download’ or ‘Supporting documents’ and visit Careers | Newcastle Hospitals for further information.

Detailed Job Description And Main Responsibilities

Manage a comprehensive, efficient and effective administration and clerical service to the Clinical Board/Departments including:

• Design, implement and monitor service improvements.
• Staff appointments.
• Training and development.

Contribute as a member of the Clinical Board Management team.

• Communicate with Senior Clinicians.
• Attend MDT meetings.
• Contribute to the Business Planning process.

Person specification

Qualifications & Education Essential criteria

• Degree in Leadership/Business Management or Diploma in Leadership/Business Management with experience to degree level or equivalent level experience
• RSA 3 or equivalent experience
• English Language GCSE grade 4 or above

Knowledge & Experience Essential criteria

• Experience with secretarial procedures
• Extensive experience as Medical Secretary, some of which as Senior Medical Secretary

Desirable criteria

• Previous management experience…