Clerical Assistant

Overview

Cramlington Manor Walks

Clerical Assistant – Band 2

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion. With a strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.

We support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve. We welcome all applications irrespective of race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.

Newcastle Hospitals is committed to sustainability, net zero ambitions and climate action as part of its strategy.

Job Overview

An opportunity has arisen for a full or part time reliable, motivated and flexible individual to join Community Services and be part of the Administration Team. The post holder will be expected to work evenings and weekends up to 10pm on a rota basis, providing support to Community Nursing. Work is within the Single Point of Access Team based at Regent Point.

The role includes receiving calls from patients, carers, relatives, health professionals and other service users. Admin staff in this service work between 8am and 10pm on a rota basis including evenings, weekends and bank holidays.

The following contact and application details apply:

• Interview Date: 9 February 2026
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all information before applying for the vacancy.

NO AGENCIES PLEASE

The post holder will work alongside other clerical staff to evaluate and prioritise workload in a busy environment and respond to the changing needs of service users in line with local and national targets. They will provide a high standard of admin support to clinical staff, handling telephone calls, using the electronic health record Systm One and receiving requests from patients, carers, service users and health professionals.

As a flexible working organisation, we aim to accommodate flexible arrangements where possible. If it works for the service, we will do our best to make it work for you. The service handles around 2 million patient contacts each year across multiple sites.

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These services include flagship care supported by state-of-the-art diagnostic services in radiology and pathology, and serve as a catalyst for NHS innovation. We also have offices at Regent Point in Gosforth and other community sites.

Please see attached information on Staff Benefits under ‘Documents to download’ or ‘Supporting documents’.

For more information about the Trust, please visit Careers | Newcastle Hospitals | NHS | Newcastle Hospitals.

• Provide a high standard of support to clinical staff handling telephone calls.
• Use an electronic referral process (Systm One) to ensure requests are responded to professionally, confidentially and efficiently.
• Receive requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
• Communicate directly with members of the public and other services.
• Abide by Trust policies and procedures.
• Be an effective part of the team contributing to departmental objectives.
• Contribute to housekeeping and other office duties (e.g., tidiness, stock levels, equipment storage).

Knowledge

Essential criteria:
Office Procedures;
Micro…