Patient Access Representative - ER

Patient Access Representative - ER

Schedule:

Full Time - Monday through Friday - 3pm to 11pm

Highpoint Health - Riverview with Ascension Saint Thomas, is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well‑being so you can provide exceptional care to others. As a Patient Access Representative joining our team, you’re embracing a vital mission dedicated to making communities healthier®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

A Patient Access Representative excels in this role:

• Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions.
• Verifies benefits, obtains authorizations as needed, and collects co‑pays and deductibles at the point of service to efficiently expedite the admitting process.
• Provides a positive first impression of the facility.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate.
• Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment.
• Verifies insurance benefits and obtains precertification/authorizations as necessary.
• Determines and accepts required payments (e.g., co‑pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in‑person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage – with medical plans starting at just $10 per pay period – tailored benefit options for part‑time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short‑ and long‑term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well‑being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

An ideal candidate for this position will have critical thinking skills, exercise decisive judgment, and be able to work with minimal supervision.

• High school diploma or equivalent is required.
• Rapid learning and navigation of multiple software systems.
• Effective English communication (read, write, speak, and understand).
• Ability to complete the Skills Competency Checklist within 90 days of hire.

Highpoint Health - Riverview with Ascension Saint Thomas, formerly Riverview Regional Medical Center, Carthage General Hospital, and Smith County Memorial Hospital, offers high quality healthcare to residents of Smith and surrounding counties. Dr. Frank T. Rutherford built Carthage General Hospital in 1966, and Smith County Memorial Hospital opened in 1952. Highpoint Health System acquired both hospitals in February 2004. More than 80 physicians and mid‑level providers are on the medical staff.

Highpoint Health - Riverview provides general medical and surgical care, 24‑hour emergency services, skilled nursing, psychiatric services and geriatric care.

Highpoint Health - Riverview with Ascension Saint Thomas, is part of Lifepoint Health is an Equal Opportunity Employer. Highpoint Health - Riverview with Ascension Saint Thomas, is part of Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.