Customer Service Representative

Overview

Join Southwest Missouri Bank as a Full‑Time Customer Service Representative and immerse yourself in a dynamic, customer‑centric environment that values excellence and integrity. This onsite position offers a unique opportunity to collaborate with a talented team and engage directly with clients, honing your skills in finance and communication. You will play a pivotal role in enhancing customer experiences, ensuring satisfaction, and driving high performance in our vibrant culture.

In this role, you will gain hands‑on experience in banking operations while working alongside industry professionals dedicated to your growth. The energetic atmosphere fosters creativity and innovation, allowing you to make meaningful contributions daily.

You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, Snack/Drink Room, Short‑term Disability, Long‑term Disability, ESOP, Major Medical Leave, and Cancer and Accidental Insurance.

Hello, we’re Southwest Missouri Bank. Founded in 1979, we are proud to be the largest locally owned community bank in Southwest Missouri. We started in Carthage, Missouri, and now have 11 full‑service branches, a home‑loan center, and more than 40 ATMs to serve our customers. Our friendly team is committed to helping customers reach their financial dreams.

As the first point of contact for clients, you will engage with them through telephone, email, and online chat, provide support and detailed information about our wide range of banking products and services, field customer inquiries, address complaints, and forward concerns to the appropriate staff for timely resolution.

To thrive as a Customer Service Representative you must possess excellent communication skills, including active listening and a service‑oriented mindset. You should be able to resolve customer grievances with empathy and professionalism, possess proficient computer skills, and be able to learn new software quickly.

• Excellent communication skills including active listening
• Service‑oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software

Get started with our team! If you think this role will suit your needs, great! Applying is a piece of cake. Good luck — we’re excited to meet you!