Ward Clerk

Ward Clerk

Band 2

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With a strong history of providing high‑quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country. As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under‑represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus.

We are looking for an organised and motivated Ward Clerk to join one of our busy surgical wards at the Freeman Hospital, to provide efficient administrative support to the Ward team and multidisciplinary team, helping to maintain high standards of patient care.

• Interview Date: 11 February 2026
• 37 hours 30 minutes/week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

As a Ward Clerk on our busy surgical ward, you will provide essential administrative support to ensure the smooth running of day‑to‑day ward operations. You will work closely with the Ward Sister, Charge Nurse and wider multidisciplinary team, contributing directly to high‑quality, safe and well‑coordinated patient care.

• Update and manage patient information accurately on hospital systems and support effective patient flow throughout the ward.
• Be the first point of contact for patients, relatives and visitors, providing a professional and welcoming presence, responding to enquiries and directing communication appropriately.
• File, scan, process documentation and arrange patient transport in line with clinical requirements.
• Maintain strong communication skills, IT confidence and the ability to prioritise tasks effectively within a fast‑paced clinical environment.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

• Provide and maintain efficient and effective administrative support to the Ward Sister/ Charge Nurse and multidisciplinary team.
• Contribute to the delivery of a consistently high standard of patient care as part of the multi‑disciplinary team.
• Ensure case notes, investigations, X-rays and results are available for new admissions, ward rounds and multi‑disciplinary team meetings.
• Ensure case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc). Ensure PAS system is up to date and accurate.

• NVQ Level 2 qualification / experience and/or minimum of 4 GCSEs, Level 4–9 (A–C), including English Language, or equivalent level qualification or relevant experience.

• Competent with Microsoft Office…