Clerk Receptionist

Overview

Employer heading
Clerk Receptionist
Band 2
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion. With a strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we are among the top five providers of specialised health services in the country.

We provide a wide range of hospital and community services to support people with rare and complex medical, surgical and neurological conditions, cancers and genetic orders. We are committed to promoting equality and diversity and to delivering an inclusive environment. We welcome applications irrespective of race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.

We are proud to be a sustainability exemplar within the NHS and are committed to Net Zero by 2030 (direct footprint) and Net Zero by 2040 (footprint plus). Delivering these ambitions requires every member of our team.

Job Overview

An excellent opportunity has arisen for a Clerk Receptionist to join our admin team in the Dental Hospital.

• Interview Date: 10 February 2026
• Put in the hours of the post
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Working on an Outpatient Reception area within the Dental Hospital, check patients in for appointments and schedule new appointments. Answer a high volume of telephone calls. Ensure all patient notes are available for their appointments. Provide administrative support to the service.

Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and act as a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit:
Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust.

To provide an efficient and effective administrative service to patients and the multi-disciplinary team.

Essential criteria

• GCSE in English Grade C or equivalent
• NVQ Level 2 or equivalent

Desirable criteria

• ECDL
• RSA 1 or 2 or equivalent

Essential criteria

• Very good keyboard skills
• Good communication, organisational skills
• Accuracy and attention to detail
• Good interpersonal skills
• Able to prioritise workload
• Excellent telephone manner

Essential criteria

• Previous experience in a customer care role within an office based environment

Desirable criteria

• Working within NHS or hospital environment

Essential criteria

• Good working knowledge of Microsoft Office

Desirable criteria

• PAS / eRecord

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. When completing the reference section of your application form, please provide…