Ward Clerk

Urgent treatment centres

Employer heading

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion. With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country. As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under‑represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus.

Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Are you an organised, compassionate, and reliable individual with excellent communication skills? We are looking for a dedicated Ward Clerk to join our dynamic team in the Paediatric Intensive Care Unit (Ward 12) at the Great North Children’s Hospital. This is an exciting opportunity to play a vital role in supporting the smooth operation of a fast‑paced, specialist clinical area, making a real difference to children and their families during critical times.

As our Ward Clerk, you will be the welcoming face and administrative backbone of the PICU. You will work closely with the nursing, medical, and multidisciplinary teams, ensuring accurate patient records, efficient communication, and a calm, supportive environment.

For further information, or to arrange an informal visit, please contact Deputy Matron Lydia McDonald tel. no.  (Tues to Fri).

• Interview Date: 11 February 2026
• 31 Hours/Week
• Shifts are Thursday and Friday, with alternative Sundays.
• Standard Hours 8:30‑4:30 but can be flexible to the service needs.
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

This is a key role within the team involving all aspects of administrative work from reception/telephone duties to preparation of patient documentation for admission/discharge, ensuring the smooth running of the service. As a valued member of the team, you will benefit from working in a supportive environment as part of wide multidisciplinary team.

• Previous administrative or reception experience (NHS or healthcare setting desirable but not essential)
• Excellent interpersonal and communication skills
• Strong attention to detail and ability to work under pressure
• Confident in using IT systems and Microsoft Office applications
• Ability to work as part of a team and independently
• A friendly, calm, and professional manner, especially in sensitive situations

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal…