Custom PO & Coordinator

Position: Custom PO & Commissions Coordinator
In this role, you are the Purchase Order Coordinator for all Custom Carpet Orders; having extreme ownership of PO from receipt to customer service for production scheduling. This position is the primary contact for external global customers and sales when they send in their Purchase Order. This role will be responsible for orders totaling over $ for the commercial division.

He or She will need to determine and apply the correct earned commissions to custom orders through research via pricing grids and quotes in Salesforce, NSP Project, contracts, order details, etc. Apply upcharges, overbills, account terms, and rebates to finalize commission levels for Account Executives. This role is responsible for ensuring our sales account executives are paid for their custom orders in a timely manner & correctly.

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* Primary Responsibilities:

** Work with plant management when approval is needed for exceptions. in order to communicate effectively and efficiently with external customers, PM Teams, manufacturing, production layouts, specifications and customer service. This role will be in constant communication with many departments within the company & external global customers as well as account executives & RVP’s.

- Must have impeccable communication skills  - Analyze PO and be able to decipher complicated PO’s and determine action needed for gaining a correct PO. Hospitality PO’s are very complex, this will take a great deal of knowledge and patience to work through these Purchase Orders. Also, determining the latest pricing grid that needs to be used for the account executive's commission level.

with multiple teams internally as well as external customers, account executives, RVP’s, Compensation & Systems Development teams. Collaboration will be key in this role in order to ensure we are producing the exact material the customer desires & paying account executives the correct commission.

- Ensuring guidelines are followed for accurate completion of the order for a high level of quality, productivity and service. Due to the complexity of these PO’s, this role must ensure compliance with the guidelines in order to prevent claims.

- able to recognize needs for process improvements as well as adapt and change to new processes & systems. This process is cumbersome, and our systems do not currently handle our needs. This role will be instrumental in Stays focused, prevents distractions from interfering with completion of tasks  - Work with systems enhancement teams to improve the commissions process – towards automation

Perform other duties as assigned
** Requirements:
** Strong organization & problem-solving skills

Excellent written and oral communication/customer service skills (internal customers, clients, account executives, and sales leadership), organizing communication by stressing major points clearly & succinctly, following a logical sequence. AbAttention to detail and ability to identify inaccuracies in PO, specifications, order details

Sense of urgency and project management ability; be able to work on multiple projects with multiple teams at the same time General brand and product specification knowledge Ability to maintain professional disposition and motivation for fast paced timelines.

Ability to prioritize work to ensure tasks are completed efficiently and effectively and adjusts priorities as needed
** Preferred

Skills:

** Working knowledge of NSP Project, Mainframe, SFDC, Excel, Google Sheets, MSS, Shaw Online Live3-5 years experience in customs, manufacturing, customer service, costing, specifications, or sample creation.

Strong problem solving skills

Strong knowledge of custom design process
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* Competencies:

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* ** Shaw benefits include:
*** Medical, dental, and vision insurance
* Life insurance and disability coverage
* Tuition reimbursement
* Employee assistance program
* Health savings account
* Paid Time Off
* Parental Leave
* 401K and Retirement Plans
* Product discounts for employees
* Adoption assistance
* Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)#LI-HB1#ShawIND
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