Store Sales Manager

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This position is responsible for proficiency in all areas of a retail operation, serving as the second in charge of sales initiatives and supporting the Store Manager. Duties include providing leadership and direction to the Sales team and Team Leaders, ensuring a positive customer shopping experience, performing operational activities throughout the store, promoting a safe and productive work environment, and training Sales Team Members on policies and procedures.

This role is sales driven, driving sales performance and metrics through the team by leading a robust selling culture.

• Maintain regular and predictable attendance.
• Deliver financial results.
• Work assigned schedules based on business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Take the initiative to support selling initiatives (GURA):
• Greet the customer.
• Uncover the customer's needs.
• Recommend products.
• Ask for the sale.
• Responsible for all selling metrics including customer experience scores.
• Deliver legendary service to customers and drive sales through selling initiatives.
• Maintain superior product knowledge within the business and create a culture of continuous product knowledge training within the Sales Team.
• Motivate and engage Sales Team Members to ensure they represent and embrace TSC values and understand TSC’s goals.
• Responsible for selling skills training and monthly training for all Sales Team Members.
• Foster a competitive yet collaborative environment throughout the team to achieve company goals and sales plan.
• Assess individual performance through observations and measurements, and suggest coaching as needed.
• Have analytical skills to review data, identify key pieces of information, draw meaningful conclusions, and identify actionable takeaways.
• Ensure the sales floor has adequate coverage by assigning Team Members appropriately throughout the day to ensure legendary customer service.
• Assist the Store Manager with leading, coaching and developing the Sales Team Members and Team Leaders on driving company selling initiatives and delivering legendary service.
• Assist Store Manager in driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks.
• Oversee Sales Team including coaching, hiring, training and development, and maintaining a productive work environment.
• Resolve customer complaints/issues and ensure the customer has a positive experience.
• Train Team Members on policies and procedures.
• Operate cash register/computer.
• Perform opening/closing procedures.
• Transport and make deposits to the bank.
• Supervise cash handling procedures.
• Adhere to loss prevention standards and respond to alarms as needed.
• Operate forklift and baler.
• Assist customers with loading purchases.
• Complete all documentation associated with job duties.
• Obtain license and certifications as needed.
• May be required to perform other duties as assigned.

• Previous retail leadership experience is required.
• Prior sales and supervisory experience strongly preferred.
• Farming, ranching, pet/equine, or welding knowledge is preferred.
• Must be 18 years of age or older and possess a valid driver’s license.
• High school diploma or equivalent is required.
• Bachelor’s degree in Business Administration or related field is preferred.
• Ability to read, write, and count accurately.

• Ability to perform and execute principal responsibilities of Team Members.
• Strong interpersonal skills with ability to resolve issues ethically and with minimal conflict.
• Experience with customer service and selling skills.
• Excels in a fast paced work environment.

• Indoor floors and outdoor lots with concrete or asphalt lighting and temperature are adequate.
• Ability to work outdoors in adverse weather conditions.
• Work shifts vary from 4 to >8 hours and may exceed 8 hours.
• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training.
• Working environment generally inside…