Operations Manager

Raines Co.

- Your Future is Now!

The Operations Manager helps the General Manager oversee all operations of the hotel to ensure the day-to‑day business activities run smoothly. Established in 1988 as a family‑owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family‑oriented culture that believes in building relationships with our associates, partners and within the communities where we operate.

We offer comprehensive Medical/Dental/Vision benefits, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

• Oversee the day‑to‑day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources‑related actions in accordance with Company rules and policies. Alert General Manager of potential issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Supervise staff in multiple departments as needed.
• Provide hands‑on support for front office operations.
• Use company‑wide tools, systems and applications without exception.
• Ensure accounts receivables are updated and invoices are sent and reconciled weekly. Follow‑up with customer payments to ensure proper credit to accounts and escalates customer non‑payment issues immediately.
• Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
• Ensure a safe and secure environment for guests, employees, and hotel assets.
• Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations.
• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.

Prior Operations Manager or Assistant General Manager experience.

Supervisory experience in hospitality or related field.

Experience with brand's PMS and Point of Sales systems and other hotel operational applications.

Proficient in Microsoft 365 or similar computer applications.

Minimum High school diploma, GED or equivalent.

Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major preferred.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre‑employment background check required.

EEO/D/V

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Please note:

1) We do not accept applications via email or fax;
2) We never ask for money as part of the application process;
3) We only contact job applicants from approved email domains.