Specimen Technician - Hospital

Overview

Specimen Technician - Hospital - Cartersville, GA, Monday to Friday, 10:00 AM to 6:30 PM

Pay range: $17.75+ per hour. Salary offers are based on factors including relevant skills, training, experience, education, and applicable certifications. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Depending on whether it is a part-time or full-time position, some benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthy
  
  MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• Fin Fit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

Specimen Processing & Test Send Out Responsibilities

• Demonstrates proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements.
• Knowledge and competency of Hospital LIS system (client specific).
• Print Quest performed testing reports.
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources.
• Responsible for supply ordering processes.
• Performs remote accessioning (pre-accessioning), (client specific).

Problem Resolution Responsibilities

• Troubleshoot and resolve problems for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility.

Customer Service Responsibilities

• Demonstrates exceptional customer service skills as the liaison between customer and Quest performing laboratory to provide proactive customer support.
• Responsible for managing inbound calls with a positive client interaction.
• Communicates and collaborates effectively with hospital laboratory staff, Quest Diagnostics sales team and other functions in the organization.
• Communicates information regarding problem-solving with specimens, test cancellations, testing requirements, and billing requirements with hospital staff.

Required Work Experience:

• 1 – 3 years of working experience

Preferred Work Experience:

• Medical background preferred, which includes medical terminology applicable to a clinical laboratory
• Previous experience in a hospital laboratory environment preferred

• Position requires data-entry background with abilities to enter 6,000 alphanumeric keystrokes/hour.
• Works in a biohazard environment, practicing good safety habits.
• Able to sit or stand for long periods.

• Handles multiple tasks simultaneously and works in a production environment.
• Hospital LIS Systems knowledge or experience is a plus
• Command of Microsoft Office Suite
• Client interfacing role requiring strong communication, collaboration, and problem-solving skills
• The position requires demonstrated data entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems.
• Maintains composure while working under pressure.
• Reflects good judgment when determining what action to take when resolving problems.
• Demonstrates strong interpersonal skills that foster a positive environment.
• Demonstrates flexibility and ability to adapt to change.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity

Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.