Air Export & Import Operation Agent

Air Export & Import Operation Agent (44681-5)

General

Position Summary:

This position is responsible for supporting the activities and processes of the Operations Department in their branch location, and for providing other general Operations support as needed.

Essential Job Functions:

• Primary Job Functions (70%):
  • Performing Logistics Processes:
    • Investigating and planning the most appropriate route for a shipment, taking into account the perishable or hazardous nature of goods, cost, transit time and security
    • Arranging appropriate packing, taking into account the climate, terrain, weight, cost and nature of goods and also the delivery and warehousing of goods at their final destination
    • Negotiating contracts, transportation and handling costs
    • Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations and fiscal regimes
    • Offering consolidation services by air, sea and road, ensuring cost-effective and secure solutions to small shippers who have insufficient cargo to require their own dedicated units
    • Arranging insurance and assisting the client in the event of a claim
    • Arranging courier and specialist hand-carry services
  • Coordinating with Customs Broker and/or US Customs House as needed
  • Providing other general support regarding shipping and logistics coordination as needed (e.g., pick and pack, inspection at warehouse or airport or customer’s warehouse)
  • Operation System AS-400
• Supporting Warehouse and Inventory Functions
  :
  • Performing shipping and receiving functions as required
  • Entering inventory information into the company’s database
  • Tracking and updating inventory control information for customers and internal use
  • Supporting physical inventory storage procedure and packaging (labeling and loading, etc.)
  • Providing all other general warehouse support as necessary
• Providing Troubleshooting and Customer Service Support and Debt Management
  :
  • Reporting issues/problems to Operations Supervisor or Manager without any delays
  • Notifying customers of delays or other issues as needed
  • Effectively troubleshooting issues appropriately and in a timely manner when they arise
  • Checking for consistency in the arrival and delivery notices
  • Updating information regarding any troubles (late arrival, claims, damaged items, etc.) onto the company’s database
  • Providing general troubleshooting support to ensure customer satisfaction
  • Handling accounts payable and receivable
  • Contacting clients about invoices that are past due